Danaher Corporation Recruitment 2020 : Danaher Corporation Recruitment As Systems Support Engineer For B.E/B.Tech/M.E/M.Tech. For more details for eligibility criteria, selection process, apply link read below.
About the Company : Danaher Corporation is a globally diversified conglomerate with its headquarters in Washington, D.C., United States. The company designs manufacture and market professional, medical, industrial and commercial products and services.
Danaher Corporation Recruitment 2020
Job Profile: Systems Support Engineer
Degree Needed: B.E/ B.Tech/M.E/M.Tech
Exp Needed: 1-3 years
Work Location: Gurugram, Haryana
Eligibility Criteria:
Education and Experience:
- Bachelor’s Degree (or equivalent) in engineering/electronics / IT with three or more years of relevant experience in clinical laboratory instrumentation/software/systems or in Technical Support
- Master’s Degree with 1-2 Years related work experience
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Knowledge and skills:
- Fluent English (written and oral) is required.
- Willing to work in night shifts.
- Customer-oriented – understands customer expectations and empathizes with customer & patient needs.
- Experience using and/or troubleshooting one or more of the following preferred:
- Laboratory analytical diagnostic equipment, medical devices and software
- IT and computer networking/communication protocols
- MS Windows Operating systems and databases (MS SQL)
- Laboratory Information Systems (LIS)
- Knowledge and use of commercial computer application packages (MS Office)
- Familiarity with SalesForce.com (or similar CRM System) a plus
- Able to follow complex procedures and processes
- Excellent written and verbal communication skills
- Curious & self-motivated with ability to learn a complex technology platform quickly
- Proactively analyzes complex problems, draw conclusions and propose precise action plans
- Works independently in a structured manner with the ability to prioritize critical tasks
- Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality
- Thrives in a dynamic and fast-paced environment
POSITION SUMMARY:
- The Systems Support Engineer is responsible for providing advanced product support to customers requiring assistance with instrumentation, software and hardware components sold and distributed by Cepheid.
- As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience.
ESSENTIAL JOB RESPONSIBILITIES:
- Engage customers to collect and compile detailed information about customer complaints
- Conduct advanced data analysis and troubleshooting, applying a deep understanding of the underlying instrument, software and operating system functionality
- Investigate and resolve advanced customer complaints
- Document complaints and resulting investigations in the complaint management system
- Interface with Service and Global Product Support to escalate and resolve more complex cases
- Adhere to Quality Management System procedures
- Maintain product knowledge and support continuous improvement efforts
- Contribute to quality compliance through accurate and concise case documentation
- Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
- Complete all assigned and required training satisfactorily and on time
- Performs additional tasks as assigned by the Technical Support Manager or Supervisor
TRAINING RESPONSIBILITIES:
- Complete all assigned and required training satisfactorily and on time
- For people managers, ensure your associates attend and complete all required training satisfactorily and on time
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Other:
- Available to work different shifts, evenings, weekends and holidays as necessary
- May include extended computer and telephone work involving repetitive arm/wrist motions
- May include occasional overnight travel
Apply Before the link Expires for Danaher Corporation Freshers Recruitment.
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How To Apply:
All Interested & Eligible candidates can directly apply using below link.
Apply Link-Click Here
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