Accenture Off Campus Recruitment : Accenture Recruitment in Bangalore For Query Management Service Desk Position. Any Graduates are eligible to apply for this job. More details regarding Accenture Bangalore Job Openings is given below.
Accenture Off Campus Recruitment
Company Name: Accenture
Job Location: Bangalore
Experience: 0 to 2 years
Job Category: BPO
Job Position: Query Management – Service Desk
Qualification: Any Graduation
Eligibility Criteria :
- Any Graduation
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Job Description:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA”s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- In Service Desk, you will be responsible for providing 1st level customer Service support to client with respect to their Operations.
- You will be acting as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and also to satisfy both customer and clients.
- Good to have skills: Good communication skills.
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Job Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor.
- Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised.
- Individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
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How to Apply
All interested and eligible candidates can apply for Accenture online by the given link as soon as possible the link expires.
Apply Link : Click Here
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