Wipro Off Campus Registration 2024: The Wipro Off Campus Registration 2024 provides an enticing prospect for individuals eager to commence their careers in the IT sector. Wipro is actively on the lookout for recent graduates from the 2023, 2022, and 2021 batches, offering diverse positions. To ensure a thorough understanding of the Wipro Recruitment 2024 process, we have detailed the eligibility criteria, selection process, requisite skills, and essential documents for Wipro Off Campus 2024 , Wipro Recruitment 2024 , and Wipro Hiring 2024 . If you wish to apply for the Wipro Off Campus Drive 2024 , additional information is available on their official website at Wipro Official Website or on our platform, FreshersCamp.
For those unfamiliar with Wipro’s Off Campus Hiring and Wipro Recruitment 2024 , this post acts as an informative guide. It is imperative to have a comprehensive understanding of the job role and description before considering an application for this opportunity.
Company Overview: Wipro, established in 1945, has grown to become a global IT services and consulting company, making significant contributions to the technology industry. With a rich history spanning several decades, Wipro has played a pivotal role in shaping the IT landscape, offering a broad spectrum of services, including software development, consulting, business process outsourcing, and more. The company’s commitment to innovation and client satisfaction has positioned it as a key player in the competitive world of information technology.
Wipro’s extensive global presence is complemented by its dedication to fostering talent and providing opportunities for individuals to kickstart their careers. The Wipro Off Campus Registration 2024 initiative is a testament to this commitment, actively seeking recent graduates from the 2023, 2022, and 2021 batches for various roles. The recruitment process aims to ensure a comprehensive understanding of candidates’ skills, aligning them with the diverse positions available within the company.
Beyond its focus on business success, Wipro places a strong emphasis on corporate social responsibility (CSR) initiatives. The company actively engages in projects that contribute to social welfare, education, and environmental sustainability. Wipro’s commitment to ethical practices and sustainable development underscores its role as a responsible corporate citizen.
As Wipro continues to evolve in response to the dynamic IT landscape, its dedication to staying at the forefront of technology and innovation remains unwavering. With a focus on nurturing talent, providing diverse career opportunities, and contributing to social and environmental causes, Wipro continues to be a significant player in the global IT services industry.
Wipro Off Campus Registration 2024 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position:Â Customer Service Representative
Job Code :Â 3041842
Qualification: Any graduate
Batch :Â 2021/2022/2023
Area of Interest : DOP
Job Location:Â Noida, India.
Salary Package: As per Company Standards
Job Type: Full Time
Last Date:Â ASAP
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Wipro Off Campus Registration 2024 Eligibility Criteria :
Roles and Responsibilities:
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to apply for Wipro Off Campus Registration 2024 ?
All interested candidates can apply for Wipro Off Campus Registration 2024 by clicking on the following link:
Apply link :Â Click here to apply
Wipro Off Campus Registration 2024 – Frequently Asked Questions
How can I submit my application for Wipro Off Campus Registration 2024 ?
To apply for Wipro Off Campus Registration 2024 , you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Off Campus Registration 2024 ?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Off Campus Registration 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
