Wipro Off Campus Hiring 2024: Those looking to start a career in the IT industry have a great opportunity with the Wipro Off Campus Hiring 2024. For a variety of roles, Wipro is actively looking for fresh graduates from the batches of 2023, 2022, and 2021. We have listed the eligibility requirements, selection procedure, needed skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024 to provide you a thorough grasp of the Wipro Recruitment 2024 process. Further details are available on our website, FreshersCamp, or on the Wipro official website if you’re interested in applying for the Wipro Off Campus Drive 2024.
This page aims to educate readers who might not be familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. It is essential to have a complete grasp of the job role and job description before applying for this opportunity.
About the company: Wipro Limited is a global information technology, consulting, and business process services company headquartered in Bangalore, India. Established in 1945 by Mohamed Premji, the company has grown to become one of India’s leading IT services providers and a significant player on the global stage. Wipro offers a diverse range of services, including IT consulting, application development, infrastructure management, and business process outsourcing. The company has a strong presence in various industry verticals, such as healthcare, financial services, manufacturing, and technology.
Known for its commitment to innovation, Wipro has consistently adapted to the evolving technological landscape. The company places a strong emphasis on research and development, investing in cutting-edge technologies to provide its clients with innovative solutions. Wipro’s extensive portfolio of services caters to the needs of clients worldwide, enabling them to enhance efficiency, streamline operations, and achieve digital transformation.
Wipro’s success can be attributed to its customer-centric approach and a dedicated workforce. The company has a global presence, with offices and delivery centers in multiple countries. Wipro’s emphasis on sustainability and corporate social responsibility further enhances its reputation as a responsible and ethical corporate entity. As a key player in the IT industry, Wipro continues to contribute significantly to the growth and development of the global technology landscape.
Wipro Off Campus Hiring 2024 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position: Management Trainee
Job Code : 3037784
Qualification: Any graduate
Batch : 2021/2022/2023
Area of Interest : DOP
Job Location: Gurugram, India.
Salary Package: As per Company Standards
Job Type: Full Time
Last Date: ASAP
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Wipro Off Campus Hiring 2024 Eligibility Criteria :
Role Purpose:
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to apply for Wipro Off Campus Recruitment Hiring 2024?
All interested candidates can apply for Wipro Off Campus Recruitment 2024 by clicking on the following link:
Apply link : Click here to apply
Wipro Off Campus Hiring 2024 – Frequently Asked Questions
How can I submit my application for Wipro Off Campus Hiring 2024?
To apply for Wipro Off Campus Hiring 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Off Campus Hiring 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Off Campus Hiring 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
