Wipro Freshers Recruitment 2024: The Wipro Freshers Recruitment 2024 presents an enticing opportunity for people who want to start their careers in the IT sector. Wipro is actively employing recent graduates from the classes of 2023, 2022, and 2021 for a range of positions. To help you completely grasp the Wipro Recruitment 2024 process, we’ve given an explanation of the eligibility requirements, selection process, necessary skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024. Use FreshersCamp, our platform, or the official Wipro website to apply for the Wipro Off Campus Drive 2024.
For those who are unfamiliar with Wipro Off Campus Hiring and Wipro Recruitment 2024, this page is a helpful reference. It is essential to have a thorough understanding of the job role and description before applying for this opportunity.
Company Background: Wipro Limited, headquartered in Bangalore, India, is a leading global information technology, consulting, and business process services company. Established in 1945 as Western India Vegetable Products Limited, Wipro has since evolved into a diversified multinational corporation with a presence in over 60 countries. The company offers a wide range of services, including IT consulting, application development and maintenance, digital solutions, cloud computing, cybersecurity, and engineering services, catering to clients across various industries such as banking, healthcare, retail, telecommunications, and manufacturing.
Central to Wipro’s success is its relentless focus on innovation and technology-driven solutions. The company invests significantly in research and development, fostering a culture of creativity and entrepreneurship. Through its innovation labs, Wipro pioneers cutting-edge technologies such as artificial intelligence, machine learning, blockchain, and Internet of Things (IoT), empowering clients to stay ahead in an ever-evolving digital landscape. By leveraging its deep industry expertise and global delivery capabilities, Wipro helps organizations transform their business processes, enhance customer experiences, and achieve sustainable growth in today’s competitive marketplace.
In addition to its business pursuits, Wipro is deeply committed to sustainability and corporate social responsibility (CSR). The company integrates environmental, social, and governance (ESG) considerations into its operations, striving to minimize environmental impact, promote diversity and inclusion, and contribute to the communities it serves. Through initiatives focused on education, healthcare, skill development, and environmental conservation, Wipro works to create meaningful social change and address some of the world’s most pressing challenges. By aligning its business objectives with broader societal goals, Wipro demonstrates its dedication to being a responsible corporate citizen and driving positive impact beyond financial returns.
Wipro Freshers Recruitment 2024 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position: Service Desk Analyst
Job Code : 3051987
Qualification: Any degree
Batch : 2021/2022/2023
Area of Interest : DOP
Job Location: Pune, India.
Salary Package: As per Company Standards
Job Type: Full time
Last Date: ASAP
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Wipro Freshers Recruitment 2024 Eligibility Criteria :
Role Purpose
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
Do
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Stakeholder Interaction
| Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
| Internal | Team Lead – Service Desk | Regular reporting & updates |
| Core Service Delivery Team | For adherence to SD SoW | |
| External | Clients | Handle issues/ queries |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Process Excellence – Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk – Competent to Expert
- Domain Knowledge – Knowledge of process/ domain managed – Competent to Expert
| Competency Levels | |
| Foundation | Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. |
| Competent | Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. |
| Expert | Applies the competency in all situations and is serves as a guide to others as well. |
| Master | Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. |
- Behavioral Competencies
- Effective Communication
- Detail Oriented
- Change Agility
- Client centricity
- Execution Excellence
- Passion for Results
How to apply for Wipro Freshers Recruitment 2024?
All interested candidates can apply for Wipro Freshers Recruitment 2024 by clicking on the following link:
Apply link : Click here to apply
Wipro Freshers Recruitment 2024 – Frequently Asked Questions
How can I submit my application for Wipro Freshers Recruitment 2024?
To apply for Wipro Freshers Recruitment 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Freshers Recruitment 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Freshers Recruitment 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
