Wipro Off Campus Recruitment 2024: Those looking to start their careers in the IT industry have a great opportunity with the Wipro Off Campus Recruitment 2024. Wipro is currently hiring recent graduates for a variety of roles from the batches of 2023, 2022, and 2021. We’ve listed the eligibility requirements, selection procedure, needed skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024 to provide you a thorough grasp of the Wipro Recruitment 2024 process. For additional information, visit the Wipro Official Website or our platform, FreshersCamp, if you’re interested in applying for the Wipro Off Campus Drive 2024.
This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. It is essential to possess a complete grasp of the job role and description before applying for this opportunity.
Company Overview: Wipro Limited is a multinational corporation headquartered in Bangalore, India, with a significant presence in the IT industry worldwide. Founded in 1945 by Mohamed Premji as Western India Vegetable Products Limited, the company initially focused on producing vegetable ghee. However, it later diversified into the information technology sector under the leadership of Azim Premji, Mohamed Premji’s son, in the 1980s. Today, Wipro stands as one of India’s largest IT services firms, offering a wide range of services including software development, consulting, and business process outsourcing.
With a robust global workforce and a reputation for innovation, Wipro has established itself as a key player in the technology landscape. The company has garnered recognition for its commitment to sustainability and corporate social responsibility initiatives, earning accolades for its efforts in areas such as environmental conservation and community development. Additionally, Wipro has consistently invested in research and development, fostering partnerships with leading academic institutions and staying at the forefront of emerging technologies.
In recent years, Wipro has been proactive in adapting to the evolving demands of the digital era. Embracing trends such as artificial intelligence, Internet of Things (IoT), and blockchain, the company has continuously evolved its offerings to stay ahead in the competitive landscape. Wipro’s commitment to fostering a culture of innovation and agility has enabled it to effectively navigate market shifts and deliver value-added solutions to its clients. With a strong emphasis on customer-centricity and quality, Wipro remains dedicated to driving digital transformation and empowering businesses to thrive in an increasingly interconnected world.
Wipro Off Campus Recruitment 2024 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position: Analyst
Job Code : 3049930
Qualification: Any graduate
Batch : 2021/2022/2023
Area of Interest : DOP
Job Location: Gurugram, India.
Salary Package: As per Company Standards
Job Type: Full Time
Last Date: ASAP
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Wipro Off Campus Recruitment 2024 Eligibility Criteria :
Role Purpose:
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to apply for Wipro Off Campus Recruitment 2024?
All interested candidates can apply for Wipro Off Campus Recruitment 2024 by clicking on the following link:
Apply link : Click here to apply
Wipro Off Campus Recruitment 2024 – Frequently Asked Questions
How can I submit my application for Wipro Off Campus Recruitment 2024?
To apply for Wipro Off Campus Recruitment 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Off Campus Recruitment 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Off Campus Recruitment 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
