Wipro Off Campus Recruitment 2023: The Wipro Off Campus Recruitment 2023 presents a compelling opportunity for individuals aspiring to launch their careers in the IT sector. Wipro is actively recruiting recent graduates from the 2023, 2022, and 2021 batches for various positions. To provide a comprehensive understanding of the Wipro Recruitment 2023 process, we’ve outlined the eligibility criteria, selection process, required skills, and necessary documents for Wipro Off Campus 2023, Wipro Recruitment 2023, and Wipro Hiring 2023. If you’re interested in applying for the Wipro Off Campus Drive 2023, further information can be found on their official website at Wipro Official Website or on our platform, FreshersCamp.
For those unfamiliar with Wipro Off Campus Hiring and Wipro Recruitment 2023, this post serves as an informative resource. It’s crucial to have a complete grasp of the job role and description before applying for this opportunity.
Company Overview: Wipro Limited, commonly known as Wipro, stands as one of India’s largest and most prominent information technology (IT) services companies. Established in 1945 and headquartered in Bangalore, India, Wipro has evolved into a global IT powerhouse with a presence in over 60 countries. The company offers a comprehensive range of IT services, including consulting, software development, infrastructure management, business process outsourcing (BPO), and digital transformation solutions. Wipro’s commitment to innovation, customer-centric approach, and strong ethical foundation have solidified its reputation in the global IT industry.
Wipro’s extensive service offerings cater to a wide array of industries, including banking and financial services, healthcare, manufacturing, retail, and telecommunications. The company has a proven track record of assisting businesses in leveraging technology to drive growth, enhance operational efficiency, and maintain competitiveness in today’s dynamic business landscape. Wipro’s profound industry expertise, coupled with its global delivery model and cutting-edge technologies, has positioned it as a trusted partner for organizations seeking digital transformation and IT solutions.
Noteworthy is Wipro’s commitment to sustainability and corporate responsibility. The company places a significant emphasis on environmental sustainability and social responsibility, striving to reduce its carbon footprint and make positive contributions to the communities it operates in. Wipro’s initiatives include the adoption of renewable energy, waste reduction, and various social welfare programs aimed at providing education and healthcare to underserved populations.
Additionally, Wipro is renowned for its dedication to diversity and inclusion. The company highly values diversity within its workforce and has implemented initiatives to promote gender equality and inclusion across its global operations. This commitment to diversity and inclusion has earned Wipro recognition and accolades as an employer of choice in the IT industry.
In recent years, Wipro has broadened its focus to emerging technologies such as artificial intelligence, cloud computing, cybersecurity, and the Internet of Things (IoT). These investments in cutting-edge technologies reflect Wipro’s forward-thinking approach, ensuring it remains at the forefront of digital innovation and continues to deliver value to its clients in an ever-evolving technological landscape.
As a global IT services giant with a strong commitment to innovation, sustainability, diversity, and ethical business practices, Wipro continues to play a significant role in the IT industry. It drives digital transformation, enabling businesses worldwide to adapt and thrive in the digital age.
Wipro Off Campus Recruitment 2023 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position:Â Management Trainee
Job Code :Â 3037784
Qualification: Any graduate
Batch : 2021/2022/2023
Area of Interest : DOP
Job Location:Â Gurugram, India.
Salary Package: As per Company Standards
Job Type: Full Time
Last Date:Â ASAP
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Wipro Off Campus Recruitment 2023 Eligibility Criteria :
Role Description: The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to apply for Wipro Off Campus Recruitment 2023?
All interested candidates can apply for Wipro Off Campus Recruitment 2023 by clicking on the following link:
Apply link :Â Click here to apply
Wipro Off Campus Recruitment 2023 – Frequently Asked Questions
How can I submit my application for Wipro Off Campus Recruitment 2023?
To apply for Wipro Off Campus Recruitment 2023, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Off Campus Recruitment 2023?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Off Campus Recruitment 2023.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
