Wipro Off Campus Placement 2024: The Wipro Off Campus Placement 2024 are a tempting opportunity for people looking to start careers in the IT sector. Wipro is actively seeking recent graduates from the batches of 2023, 2022, and 2021 for a range of roles. To provide you a complete understanding of the Wipro Recruitment 2024 process, we’ve included a summary of the eligibility requirements, selection method, necessary skills, and required papers for Wipro Off Campus Jobs 2024, Wipro Recruitment 2024, and Wipro Hiring 2024. If you would like to apply for the Wipro Off Campus Recruitment 2024, you can do so by visiting the Wipro Official Website or our platform, FreshersCamp.
For those who are unfamiliar with Wipro Off Campus Hiring and Wipro Freshers Drive 2024, this page is a helpful reference. It is necessary to possess a complete grasp of the job role and description before applying for this opportunity.
Company Background: Wipro Limited, often simply known as Wipro, is a multinational corporation based in India that specializes in information technology, consulting, and business process services. Founded in 1945 by Mohamed Premji as Western India Vegetable Products Limited, the company initially focused on manufacturing vegetable and refined oils. Over the decades, Wipro diversified its business portfolio, eventually transforming into a major player in the global IT industry. Today, it operates in over 66 countries and provides a wide range of technology and consulting services to clients across industries such as banking, healthcare, and retail.
Wipro has a strong reputation for its commitment to innovation and excellence in delivering high-quality IT solutions. The company invests significantly in research and development, leveraging emerging technologies like artificial intelligence, machine learning, and blockchain to create cutting-edge products and services. Additionally, Wipro emphasizes sustainability and corporate social responsibility in its operations, striving to create a positive impact on society and the environment.
Wipro’s workforce is known for its talent and dedication to client satisfaction. The company fosters a culture of continuous learning and growth, providing employees with opportunities for professional development. With a focus on customer-centric solutions, Wipro aims to build long-lasting relationships with its clients and help them navigate the challenges of the digital age. Through strategic acquisitions and partnerships, the company continues to expand its global presence and enhance its capabilities, maintaining its position as a leading IT and consulting service provider worldwide.
Wipro Off Campus Placement 2024Â Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position:Â Processor
Job Code :Â 3064315
Qualification: Any degree
Batch : 2021/2022/2023
Area of Interest :Â DOP
Job Location:Â Noida, India.
Salary Package: As per Company Standards
Job Type: Full Time
Last Date:Â ASAP
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Wipro Off Campus Placement 2024Â Eligibility Criteria :
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to apply for Wipro Off Campus Placement 2024?
All interested candidates can apply for Wipro Off Campus Placement 2024 by clicking on the following link:
Apply link :Â Click here to apply
Wipro Off Campus Placement 2024 – Frequently Asked Questions
How can I submit my application for Wipro Off Campus Placement 2024?
To apply for Wipro Off Campus Placement 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Off Campus Placement 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Off Campus Placement 2024.
What does the Wipro Off Campus Recruitment 2024 Drive selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
