Wipro Off Campus Freshers Recruitment Drive 2024: Recruiting for Management Trainee | Apply Now

Wipro Off Campus Freshers Recruitment Drive 2024: For those wishing to begin their careers in the IT sector, the Wipro Off Campus Freshers Recruitment Drive 2024 is a fantastic option. Wipro is actively employing recent graduates from the classes of 2023, 2022, and 2021 for a range of positions. To help you completely grasp the Wipro Recruitment 2024 process, we’ve given an explanation of the eligibility requirements, selection process, necessary skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024. Additional information about the Wipro Off Campus Recruitment 2023 may be found on the official Wipro website as well as on our platform, FreshersCamp.

About the company: Wipro Limited, headquartered in Bangalore, India, stands as one of the country’s leading multinational corporations, specializing in information technology, consulting, and business process services. Established in 1945 by Azim Premji, Wipro has evolved into a global powerhouse with a presence in over 60 countries, catering to diverse industries such as healthcare, financial services, retail, and manufacturing.

Renowned for its commitment to innovation, Wipro has consistently adapted to the evolving technological landscape, offering cutting-edge solutions to its clientele. Through strategic partnerships and acquisitions, Wipro has expanded its portfolio to encompass digital transformation, cloud computing, cybersecurity, and artificial intelligence, empowering businesses to thrive in the digital age.

Moreover, Wipro’s emphasis on sustainability and corporate social responsibility underscores its role as a responsible corporate citizen. The company actively engages in initiatives aimed at environmental conservation, community development, and promoting inclusive growth. With a workforce of over 200,000 employees worldwide, Wipro continues to uphold its core values of integrity, excellence, and respect for all stakeholders, driving sustainable growth and fostering innovation across the globe.

Wipro Off Campus Freshers Recruitment Drive 2024 Details :

Company Name: Wipro

Website: https://www.wipro.com/

Job Position: Management Trainee

Job Code : 3037784

Qualification: MBA

Batch : 2021/2022/2023

Area of Interest : DOP

Job Location: Gurugram, India.

Salary Package: As per Company Standards

Job Type: Full Time

Last Date: ASAP

Follow our WhatsApp Channel for Instant Jobs Notification

Wipro Off Campus Freshers Recruitment Drive 2024 Eligibility Criteria :

Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Do

1. Support process by managing transactions as per requiredquality standards
   1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
   2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
   3. Update own availability in the RAVE system to ensureproductivity of the process
   4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
   5. Follow standard processes and procedures to resolve all clientqueries
   6. Resolve client queries as per the SLA’s defined in thecontract
   7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
   8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
   9. Document and analyze call logs to spot most occurring trends toprevent future problems
   10. Maintain and update self-help documents for customers to speedup resolution time
   11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
   12. Ensure all product information and disclosures are given toclients before and after the call/email requests
   13. Avoids legal challenges by complying with service agreements

2. Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
   1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
   2. Assist clients with navigating around product menus andfacilitate better understanding of product features
   3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
   4. Maintain logs and records of all customer queries as per thestandard procedures and guidelines
   5. Accurately process and record all incoming call and email usingthe designated tracking software
   6. Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
   7. Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
   8. Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs

3. Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
   1. Undertake product trainings to stay current with productfeatures, changes and updates
   2. Enroll in product specific and any other trainings per clientrequirements/recommendations
   3. Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
   4. Update job knowledge by participating in self learningopportunities and maintaining personal networks

How to apply for Wipro Off Campus Freshers Recruitment Drive 2024?

All interested candidates can apply for Wipro Off Campus Freshers Recruitment Drive 2024 by clicking on the following link:

Apply link : Click here to apply

Wipro Off Campus Freshers Recruitment Drive 2024 – Frequently Asked Questions

How can I submit my application for Wipro Off Campus Freshers Recruitment Drive 2024?

To apply for Wipro Off Campus Freshers Recruitment Drive 2024, you should visit the official Wipro website or access it through FreshersCamp.com.

Does FreshersCamp.com offer updates for Wipro Off Campus Freshers Recruitment Drive 2024?

Yes, FreshersCamp.com provides ongoing alerts for Wipro Off Campus Freshers Recruitment Drive 2024.

What does the Wipro selection process entail?

The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.