Unisys Recruitment 2022: Unisys Off Campus Drive 2022 schedule to hire for Service Desk Associate (International Voice Support) for the Unisys Hiring 2022. The job is for freshers and the job location is Bangalore. The details for the Unisys selection process, Unisys application procedure and salary details of Unisys Freshers Recruitment 2022 are mentioned below.
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Unisys Recruitment 2022:
Company Name:- Unisys
Job Position:- Service Desk Associate (International Voice Support)
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
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Job Categories:-
- Early Careers/Students
- Help Desk / IT Support
Job ID:- REQ536012
Minimum Education Required:-
- A minimum qualification for any Non-Engineering Graduates (2019 and 2020 Batch)
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
Key Skills:-
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- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Position Overview:-
- The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
- This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
- Responsibilities-:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
How to Apply for Unisys Recruitment 2022?
All interested and eligible candidates can apply for the Unisys Recruitment drive online by the following link ASAP.
More Details: Click Here
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