Unisys Recruitment 2020: Unisys schedule to hire Trainee 2020. If you have 15 years of formal education preferably in Finance / Commerce, you may apply for the post. The location of the job is Pune. The detailed eligibility criteria and application process are given below.
About the Company: Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides IT services, software, and technology. It is the legacy proprietor of the Burroughs and UNIVAC line of computers, formed when the former bought the latter.
Unisys Recruitment 2020:
Company Name: Unisys
Company Website: www.unisys.com
Job Role: Service Desk Associate (International Voice Support)
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Job Category: BPO
Job Location: Hyderabad
Experience: Freshers
Salary :- Best in Industry
Qualification: Graduation
Job Description:
- The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
- This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.
Minimum Education Required:
- A minimum of a High School degree or equivalent with English as primary language.
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
Job Responsibilities:
- First point of contact for all end user reported issues or requests.
- Typically provides technical support for Internal and External customers.
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Support multiple clients through customer service professionalism and insight.
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system.
Desired Skills:
- Excellent verbal and written communication.
- Willingness and ability to work in shifts (24×7).
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc).
- Multitasking and coordination skills.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
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How to apply for the Unisys 2020 Jobs:
All candidates who wish to apply for the Unisys Recruitment 2020, they may apply for the job post for this position by clicking on the link provided below:
Apply Link: Click here
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