Sitel Group Recruitment Drive: Sitel Group schedule to hire for the role of CSP Trainee – Tech support Voice for 2020. The location of the job is Chennai. The detailed eligibility criteria and application process are given below.
About the Company: Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 75,000 employees and $1.7 billion in revenue.
Sitel Group Recruitment Drive:
Company Name:– Sitel Group
Job Position:– CSP Trainee – Tech support Voice
Job Location :- Chennai, India
Salary :- As per Company Standards
Desired Experience: Freshers
Req ID#: 178642
Industry: BPO / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
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Requirements/Eligibility:
- Fresher to 2 years from Any customer service Background. Experience in customer service or technical support preferred.
- Graduations – Any graduate
- Candidate must have Excellent communication skills (English) – oral/ Written /Chat
- Must be flexible with rotational night shifts
- Age not more than 29
Key Skills :
Customer Service, Customer Care, G Suite, System Administration, Technical Support, Troubleshooting , networking, hardware, software ,IT, Technology
Additional Benefits:
Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)
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Job Responsibilities:-
Sitel Group is looking for CSP -(Technical) voice & chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements.
Work location: Chennai SEZ Ramanujan IT city Taramani
*Applicant Should be currently staying in Chennai with proper Broadband (Internet setup)*
(This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request).
Roles/Responsibilities:
- As the first point of contact, you will guarantee the quality of the customer care service
- Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)
- Troubleshooting reported issues, resolve via documented process and response templates or escalate them
- Answer inbound chat & OB , covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
- Achieve sales metrics by effectively communicating benefits of products and services to customers.
- Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
- Utilize all available resources to reach out to prospects and turn those prospects into customers
- Sales through Customer Service
- All other duties as assigned
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
- Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
Sitel Group Recruitment Drive 2020 Application Process:-
All candidates who wish to apply for the Sitel Group Recruitment 2020, they may apply for this post by clicking on this link
Apply Link: Click Here
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