NTT Off Campus Drive: NTT schedule to hire for Service Desk Analyst 2022 for the year 2022. The job is for freshers and the job location is Bangalore. The details for the selection process, application procedure and salary details are mentioned below.
schedule to hire for Software Developer 2022 for the year 2022. The job is for freshers and the job location is Bangalore/ Chennai. The details for the selection process, application procedure and salary details are mentioned below.
NTT Off Campus Drive:
Company Name:- NTT
Job Position:- Service Desk Analyst
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Category:- Service Delivery And Client Success
Job Type:- Full Time
Academic Qualifications and Certifications:-
- General Qualification in Technology (Technical Diploma) or equivalent
- India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
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- Moderate number of years work experience
- Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred
Knowledge, Skills, and Attributes:-
- Ability to work under guidance
- Ambitious self-starter
- Ability to use sound judgement to escalate an issue to a higher level
- Methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Demonstrates the attributes of professionals
- Excellent attention to detail and client focussed
- Strong and effective verbal and written communication skills
- Ability to work in 24X7 shift structure, based on a defined roster
Key Roles and Responsibilities:-
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- Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes
- Uses MS product and process knowledge along with discretion to respond to tickets
- Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
- Provide timely updates to clients, when requested, on any pending requests or tickets.
- Work closely with resolver groups, and other functions, to ensure timely updates are sent to client
- Produce breach and ageing reports for tickets opened by service desk
- Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
How to Apply for NTT Recruitment 2022?
Interested and Eligible candidates can apply for NTT off campus drive in online ASAP.
Apply Link: Click Here
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