Moveworks Off Campus Hiring 2023 | Technical Support Engineer

Moveworks Off Campus Hiring 2023

Moveworks Off Campus Hiring 2023: Moveworks has posted job requirements for Technical Support Engineer. Its job location is in Bengaluru. This recruitment drive is a golden opportunity for aspiring freshers like you to showcase your skills and stand out among your peers. Bachelor’s degree in Information Technology, Computer Science or relevant field, Degree holder candidates may be eligible to apply for this job. By joining Moveworks Off Campus Hiring 2023 you will get a very good salary package as well as a very good environment to work in. 

Therefore, We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from Moveworks’s official website, the link is given at the end of this article.Interested candidates encouraged to apply for this position. The detailed eligibility criteria, application process, and registration information are provided below.

About Company :-

Moveworks is on a mission to make language the universal UI. We give enterprises a conversational interface that works across every system — from Microsoft to Workday to Salesforce. Powered by GPT-class machine learning models, the Moveworks platform learns the unique language of each organization to solve thousands of use cases. Brands like Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks’ proprietary enterprise data, out-of-the-box solutions, and intuitive developer tools to bring conversational automation to all aspects of their business.

Founded in 2016, Moveworks has raised $315 million in funding. We’ve been named to the Forbes Al 50 list for five consecutive years while earning recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity, and as the Best Bot Solution at the 2022 AI Breakthrough Awards.

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world’s most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Moveworks Off Campus Hiring 2023 | More Details

Company Name:- Moveworks

Website:- www.Moveworks.com

Job Position:- Technical Support Engineer 

Qualification:- Bachelor’s degree in Information Technology, Computer Science or relevant field

Batch:- 2023 passout 

Job Location:- Bengaluru

Salary Package:- As per Company Standards

Last Date:- ASAP 

Job description:

We are looking for self-starter individuals to be part of our support organization. We have a fascinating, albeit complex, product stack with Machine Learning at its core. This role will be at the crossroads of understanding a complex ML product and conveying how it works to our growing customer base.

Today our customers come to us with lots of questions, from how their bot is configured to why the bot behaved a certain way. Support cases vary between educational explanations to complex conversational ML bugs that need to be solved with engineering.

A Technical Support Engineer will have a good understanding of the product and constantly engage with the customers to give timely resolutions and feedback to them. An ideal candidate should have an appetite to learn and  thrive in a fast paced environment.

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What you will do

  • Provide daily support to Moveworks customers as they leverage our product to drive efficiencies and evolve their IT support
  • Communicate clearly and simplify highly technical concepts.
  • Troubleshoot issues to identify the root cause of a behavior and next steps to solve the problem.
  • Triage the support tickets and escalate to appropriate teams (Eg: Customer Success Engineering, Product team etc).
  • Identify the defects and log them in the defect management system.
  • Provide timely response to the customers and ensure the SLA is met.
  • Identify recurring issues reported by customers and log it in the knowledge base for future reference.
  • Analyze different types of logs including Kibana and logDNA to track down the user reported issue.
  • Perform Configuration changes to fulfill customer requests.

What you bring to the table

  • Bachelor’s degree in Information Technology, Computer Science or relevant field
  • Understanding of engineering frameworks to distinguish between configuration requests versus product limitations
  • Strong written communication and ability to simplify technical concepts
  • Ability to reproduce, document, and communicate bugs and outages
  • Experience working with REST APIs
  • Passionate about technology and appetite to learn and grow.

Nice to Haves

  • Familiarity with configuration file formats such as XML, JavaScript Object Notation (JSON), YAML
  • Knowledge of distributed version control systems and workflow (Git is a plus)
  • Experience with Enterprise IT Platforms (such as Okta, ServiceNow, GSuite or Microsoft Active Directory)
  • Basic knowledge of Zendesk / Salesforce

How to apply for Moveworks Hiring 2023 for Technical Support Engineer.

Interested and eligible candidates can apply in Moveworks hiring 2023 for the post of Technical Support Engineer. We have provided the link below. 

Apply Now:- Click here to apply  

For more job details:- Click here

Moveworks Hiring 2023  – Frequently Asked Questions 

How to apply for Moveworks Hiring 2023?

To apply for the Moveworks Hiring 2023, you have to check the official site of Moveworks or https://fresherscamp.com/

Does Fresherscamp.com provide Moveworks Hiring 2023?

Yes, FreshersCamp.com provides Moveworks Hiring 2023 Alerts continuously.

What is the Moveworks Selection Process?

Aptitude Test, Technical & Interview Rounds