Incedo Recruitment 2022 | System Engineer Trainee | Gurgaon

Published on: April 12, 2022

Table of Contents

Incedo Recruitment 2022: schedule to hire for Technical Consultant – Intern for the year 2022. The job is for freshers and the job location is Bangalore. The details for the selection process, application procedure and salary details are mentioned below.

Incedo is a US-based consulting, analytics and technology services firm. We help our clients achieve competitive advantage through End-to-End Digital Transformation. We have deep domain expertise in Financial Services, Telecom, Life Science & Healthcare and Product Engineering.

Incedo Recruitment 2022:

Job Description:

This role is an exciting opportunity for a high-energy, enterprising individual to join a high-caliber team in shaping and managing infrastructure support.
An opportunity also to work with well-known clients where we have existing relationships.
L1 support engineer in infrastructure support will be playing a primary role in managing the Customer infrastructure.

Role and responsibilities:

Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
Collate and interpret information from various sources to help diagnose the issue.
Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix)
Write end user mass communications, and share them as per process
Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
Maintain and https://fresherscamp.com/wp-content/uploads/2021/12/Madhya-Pradesh-MP-PEB-Group-2-Sub-Group-4-Various-Post-Answer-Key-2021.jpgister computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Perform infrastructure health checks and flag issues based on impact.
Manage and maintain EM7 & SolarWinds Monitoring Systems.
Identify problems, and frequently present viable solutions to problems.
Handle multiple priorities with multiple clients / ability to work in multi-client environment.
Should be open to suggest and help implement process improvements and development opportunities for self and the team.
Consistently demonstrates good customer service throughout the area of responsibility.
Co-operate with other teams. Actively encourage strong working relationships with other teams.

Required Skills Technical skills requirements:

The candidate must demonstrate proficiency in,
Willingness with US based and 24×7 support environment
Learning zeal
Willing to learn and develop new skills.
Understanding of IT service landscape.
Understanding and willingness in system/Network https://fresherscamp.com/wp-content/uploads/2021/12/Madhya-Pradesh-MP-PEB-Group-2-Sub-Group-4-Various-Post-Answer-Key-2021.jpgistration.
Basic understanding of Networking.
Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

Nice-to-have skills:

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Basic Understanding of IT and system/Network https://fresherscamp.com/wp-content/uploads/2021/12/Madhya-Pradesh-MP-PEB-Group-2-Sub-Group-4-Various-Post-Answer-Key-2021.jpgistration
Basic knowledge & understanding of
o    Windows https://fresherscamp.com/wp-content/uploads/2021/12/Madhya-Pradesh-MP-PEB-Group-2-Sub-Group-4-Various-Post-Answer-Key-2021.jpgistration
o    Linux
o    Networking
o    Citrix
o    Public Cloud

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