Hewlett Packard Enterprise Hiring: HPE schedule to hire Customer Solution Associate 2021. If you hold an Under graduate degree in Computer science background, you may apply for the post. The location of the job is Chennai. The detailed eligibility criteria and application process are given below.
About the Company: The Hewlett Packard Enterprise Company is an American multinational enterprise information technology company based in San Jose, California, founded on November 1, 2015 as part of splitting of the Hewlett-Packard company.
Hewlett Packard Enterprise Hiring:
Company Name: Hewlett Packard Enterprise
Company Website: www.hpe.com
Job Role: Customer Solution Associate
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Qualification: Under graduate degree in Computer science background
Job Location: Chennai, Tamil Nadu
Experience: 1 – 2 yrs
Desired Skills:
- Good communication skills, both oral and written
- Should be comfortable with MS-Office
- Should have had experience working in troubleshooting applications, handling customers.
- Email etiquette
- Willingness to work 24*7
HPE offers:
- A competitive salary and extensive social benefits
- The diverse and dynamic work environment
- Work-life balance and support for career development
- Want to know more about HPE? Then let’s stay connected!
The Team:
- The BLAST (Business Level Application Support team) performs L0 & L1 technical troubleshooting for all GSD users. This team works 24*7 supporting worldwide users.
Your Role:
- Provide professional solutions to the company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
- Provide an escalation link for the company field employees, executives, and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
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Job responsibilities:
- Day-to-day query handling
- Troubleshooting Skills
- Coordinating with Various support teams(IT/GBS/Business SME)
- Generate Daily reports
- Elevating SD/IM tickets with IRC
- Monitoring UMC room
- Handling SR Dash Chat/Telephone Queries
- Query resolution and replying to client emails
- Tracking & Maintaining data
- Meeting customer demands ( Turnaround Time & Accuracy parameters)
- Participating in business calls with clients
- Analyzing root causes and resolving
- End to End process understanding, perspective and performing the role
Shift:- No shift premium (India)
How to apply for the HPE 2020 Jobs:
All candidates who wish to apply for the HPE Recruitment 2020, they may apply for the job post of by clicking on this link:
Apply Link: Click Here
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