GlobalLogic Walk-in Interview 2019 : GlobalLogic is a Digital Product Engineering Services company that was founded in 2000 and is headquartered in San Jose, California. It is a privately held company funded by Partners Group and CPP Investment Board
GlobalLogic Walk-in Interview 2019
| Company | GlobalLogic |
| Job Role | Support Specialist (Non Voice)- Email & Chat Support |
| Qualification | Any Degree |
| Experience | 0 – 4 years |
| Salary | Best In Industry |
| Job Location | Gurgaon |
| Venue Location | Gurgaon |
| Venue Date | 12 December 2019 |
Detailed Eligibility:
- Education: Graduate in any discipline
- 0-4 years of experience in email and chat support for customers/ partners/ clients
- Open to working in 24/7 environment (including holidays)
Skills Required:
- Excellent communication skills (especially written) in English
- Good keyboarding skills along with basic computational ability and internet savviness.
- Knowledge of G suite will be an added advantage
- Strong analytical, problem solving and troubleshooting skills – ability to discern trends and suggest solutions to product/process related issues
- Enthusiasm for customer service and passion for consumer products
- Team player with very good interpersonal skills and forward-looking attitude
- Open to feedback and zeal for learning new things
Job Responsibilities :
- Manage the large amount of incoming partner emails and chats per the project’s productivity and quality SLAs
- Provide answers/resolution to partner queries/issues through email and chat to the utmost satisfaction of partners
- Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the partner
- Liaise between partners and various internal teams/individuals while working to get answers or resolution to partner queries/issues
- Work on various ad-hoc projects requiring reaching out to partners through email and review a large amount of data/info while exceeding the quality and productivity targets
- Identify and share partner feedback with the relevant individuals/teams through appropriate internal channels in place
- Assist team/ops management to identify and analyse opportunities to optimize and develop processes & tools for improving internal efficiency and partner experience
- Track performance status, metrics, etc of various tasks undertaken
Venue Details:
Date: 12 December 2019 Time: 9:00 AM Onwards
Venue:
GlobalLogic Technologies Limited
ASF Insignia SEZ Private Ltd.
Grand Canyon Building, 14th floor,
Block D&E, Off Gurgaon, Faridabad Road,
Tehsil Sohna, Gwal Pahari
Gurgaon, Haryana – 122003
Apply Link : Click here
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