GlobalLogic Off campus Recruitment 2020

GlobalLogic Walk-in Interview 2019 : GlobalLogic is a Digital Product Engineering Services company that was founded in 2000 and is headquartered in San Jose, California. It is a privately held company funded by Partners Group and CPP Investment Board

GlobalLogic Walk-in Interview 2019

CompanyGlobalLogic
Job RoleSupport Specialist (Non Voice)- Email & Chat Support
QualificationAny Degree
Experience0 – 4 years
SalaryBest In Industry
Job LocationGurgaon
Venue LocationGurgaon
Venue Date12 December 2019

Detailed Eligibility:

  • Education: Graduate in any discipline
  • 0-4 years of experience in email and chat support for customers/ partners/ clients
  • Open to working in 24/7 environment (including holidays)

Skills Required:

  • Excellent communication skills (especially written) in English
  • Good keyboarding skills along with basic computational ability and internet savviness.
  • Knowledge of G suite will be an added advantage
  • Strong analytical, problem solving and troubleshooting skills – ability to discern trends and suggest solutions to product/process related issues
  • Enthusiasm for customer service and passion for consumer products
  • Team player with very good interpersonal skills and forward-looking attitude
  • Open to feedback and zeal for learning new things

Job Responsibilities :

  • Manage the large amount of incoming partner emails and chats per the project’s productivity and quality SLAs
  • Provide answers/resolution to partner queries/issues through email and chat to the utmost satisfaction of partners
  • Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the partner
  • Liaise between partners and various internal teams/individuals while working to get answers or resolution to partner queries/issues
  • Work on various ad-hoc projects requiring reaching out to partners through email and review a large amount of data/info while exceeding the quality and productivity targets
  • Identify and share partner feedback with the relevant individuals/teams through appropriate internal channels in place
  • Assist team/ops management to identify and analyse opportunities to optimize and develop processes & tools for improving internal efficiency and partner experience
  • Track performance status, metrics, etc of various tasks undertaken

Venue Details:

Date: 12 December 2019 Time: 9:00 AM Onwards

Venue:

GlobalLogic Technologies Limited
ASF Insignia SEZ Private Ltd.
Grand Canyon Building, 14th floor,
Block D&E, Off Gurgaon, Faridabad Road,
Tehsil Sohna, Gwal Pahari
Gurgaon, Haryana – 122003

Apply Link : Click here

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