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Genpact Off Campus Drive | Process Associate – DevOps – HIG008757 | Hyderabad

January 25, 2022

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Genpact Off Campus Drive: Genpact schedule to hire for Process Associate – DevOps – HIG008757 for the year 2022. The job is for freshers and the job location is Hyderabad. The details for the selection process, application procedure and salary details are mentioned below.

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York.

Genpact Off Campus Drive:

Company Name:- Genpact

Job Position:- Process Associate – DevOps – HIG008757

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Job Schedule:- Full Time

Master Skills List:- Operations

Education Level:- Bachelor’s / Graduation / Equivalent

Minimum qualifications:-

Graduate (Any Discipline)
Freshers are eligible

Preferred qualifications:-

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Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial
This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement

Job Description:-

Genpact are inviting applications for the role of Process Associate, Customer Service- Non-Voice

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines and take action to apply the policy with high quality, speed, emotional intelligence, and accuracy.

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Will review apps, 3rd party apps against platform guidelines, enforce policies on non-compliant apps, and evaluate appeals from developers.
Investigate, review, and resolve issues that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality.

Responsibilities:-

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Good interpersonal skills, verbal, and written communication skills and most importantly, empathy
Active user of Internet, various applications, 3rd applications on social media platform
Must have Email account & social Media accounts
Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment
Effective probing & root cause analysis skills
Problem solving skills with customer centric approach
Intellectually curious, agile, and creative, operating in a fast-paced environment
Promote a positive and inclusive work atmosphere
Should be proficient with apps & their functionalities
App Reviews, Testing & Building test cases is an added responsibility