Dxc technology Recruitment: DXC Technology schedule to hire Technical Support L1 2020. If you have Any Graduation with 10+2+3/4 preferably, you may apply for the post. The location of the job is Bangalore, KA IN. The detailed eligibility criteria and application process are given below.
About the Company: It help global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust us to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences.
Dxc technology Recruitment:
Company Name: Dxc Technology Pvt. Ltd
Company Website: www.dxc.technology
Job Role: Technical Support L1
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Job Location:– Bangalore, KA IN
Salary :- Best in Industry
Job Posted Date :– 26th November 2020
Experience :- 0- 3 years
Education and Experience Required:–
- Any Graduation with 10+2+3/4 preferably.
- Typically requires 0- 3 years of general experience or equivalent combination of experience and college-level education.
Knowledge and Skills:–
- Superior skills in both written and verbal communication.
- Experience in customer-facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Excellent fluency in language to be supported.
- Experience in a phone-based remote role, e- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Job Description:-
- Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
- Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers on standard, specialized or complex systems.
Roles & Responsibilities: –
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by the Supervisor or Team Lead.
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Dxc technology Recruitment 2020 Application Process:-
All candidates who wish to apply for the DXC Technology Recruitment 2020, they may apply for the job post for this position by clicking on the link provided below
Apply Link:Â Click here
Note :– Only shortlisted candidates will receive the call letter for further rounds
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