BirlaSoft Recruitment 2020: BirlaSoft schedule to hire Support Engineer 2020. If you are a BE/BTech/MCA you may apply for the post. The location of the job is Pune. Batch 2019/2020 are eligible to apply. Salary will be 3.25 LPA (10% variable). The detailed eligibility criteria and application process are given below.
About the Company: Birlasoft combines the power of domain, enterprise and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion dollar diversified The CK Birla Group, Birlasoft with its 10,000 engineers, is committed to continuing our 158-year heritage of building sustainable communities.
BirlaSoft Recruitment 2020:
Company Name: BirlaSoft
Company Website: www.birlasoft.com
Job Role: Support Engineer
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Job Location: Pune
Batch: 2019/2020
Salary: 3.25 LPA (10% variable)
No of Position: 20
Specialization: IT/CS
Eligibility Criteria: 60% throughout in education, Ready for signing 2 years of bond
Job Description of a Product Support Engineer:
Birlasoft is a partner of SAP across ERP Implementations, Product Support and Cloud Development. This partnership is more than 2 decades and has been consistently evolving towards expansion. SAP Business Intelligence is one such Product Suite that has been a crucial product offering in the space data analytics and has a customer base of more than 10,000.
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Key Responsibilities:
- Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
- Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge
- Additional Tasks
Key Tasks:
1) Case Solving – on Portal and Expert Chat
- Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
- Perform root cause analysis and provide solutions in complex environments for specific fields/areas
- Achieve a high level of customer satisfaction through individual case work
- Escalate on time and good quality – keep incidents aged days to a minimum
- Enterprise Support KPI adherence
- Very High incident handling
- Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
- Participate in weekend support activities as required
- Provide extended and 24 hour coverage if required
- Report errors to development organizations
- Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums
2) Knowledge Transfer
- Coaching and Mentoring
- Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
- Deliver standard application/technology trainings and workshops
- Perform knowledge transfer to internal staff and external customers & partners
- Produce e-Learning Content (Forums/Wiki to help with incident deflection)
- Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
3) Additional Tasks
- Product specialization – be a product expert in at least one product area
- Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
- Work as a functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
- Participate in internal projects driven by internal requirements
- Be involved in CoE/IMS activities driven by business requirements
- Take initiatives improving the team’s performance and efficiency
How to apply for the BirlaSoft 2020 Jobs:
All candidates who wish to apply for the BirlaSoft Recruitment 2020, they may apply for the job post of by clicking on this link:
Apply Link: Click Here
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