Barclays Off Campus Freshers Hiring 2024: Those who wish to begin their careers in the IT sector have a wonderful opportunity with the Barclays Off Campus Freshers Hiring for the 2024 season. To guarantee inclusivity and diversity in this hiring process, Barclays is actively looking for recent graduates from the 2023, 2022, and 2021 batches to occupy a number of positions. To give prospective applicants a thorough knowledge of the Barclays Hiring 2024 process, we have documented the eligibility requirements, selection process, skills needed, and documentation needs. For additional information, visit the Barclays official website or our platform, FreshersCamp, if you’re considering applying for the Barclays Off Campus Recruitment 2024.
For those who are not acquainted with the nuances between the Barclays Off Campus and Barclays Hiring 2024, this post serves as an invaluable informational guide. It’s imperative to grasp the job role and description comprehensively before pursuing this opportunity.
Company Overview: Barclays is a multinational investment bank and financial services company headquartered in London, United Kingdom. Founded in 1690, Barclays has a rich history spanning over three centuries, during which it has evolved into one of the world’s largest and most respected banking institutions. With operations in over 40 countries and approximately 83,000 employees worldwide, Barclays offers a wide range of services including retail banking, corporate and investment banking, wealth management, and credit card services.
As a prominent player in the global financial industry, Barclays has been instrumental in shaping the landscape of modern banking. It has a strong presence in key financial hubs such as New York, London, and Tokyo, enabling it to serve a diverse clientele of individuals, businesses, and institutional investors. Barclays is known for its innovative products and services, leveraging cutting-edge technology to deliver seamless digital banking experiences while also maintaining a robust network of physical branches and offices.
Barclays is committed to driving sustainable growth and responsible banking practices. It prioritizes environmental, social, and governance (ESG) considerations in its business operations and investment decisions, aiming to create positive impact for both society and the environment. Through initiatives such as the Barclays Green Finance Framework and community engagement programs, Barclays demonstrates its dedication to building a more inclusive, resilient, and sustainable future for all stakeholders.
Barclays Off Campus Freshers Hiring 2024 Details :
Company Name: Barclays
Website: https://home.barclays/
Job Position: Quality Analyst
Job ID : 90382645
Area of Expertise : COO & Functions
Qualification: B.Tech/B.Sc/BCA
Batch: 2020/2021/2022
Job Location: Delhi, India.
Salary Package: As per Company Standards
Job Type: Full Time
Last Date: ASAP
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Barclays Off Campus Freshers Hiring 2024 Eligibility Criteria :
- •Independently audit the QC, Complaints, RBM & NPS quality of front-line advisor chat/calls and monitor various controls, measuring against procedures and defined scorecards
- •Attend regular benchmarking sessions with Team Leaders to ensure that monitoring standards and controls and checks are understood and that calls are consistently assessed.
- •Where appropriate, drive performance by holding one-to-one sessions with Team Leaders or Contact Centre Managers, feeding through any advisor coaching requirements.
- •Implement adequate reporting mechanisms and control measures for all quality initiatives
- •Identify opportunities for improvement and support implementation based on results and findings of quality monitoring.
- •Review contact center communications (e.g. Daily Bulletins, feedback from Team Leaders) to identify issues and impacts that could be avoided or reduced; work with line manager to progress solutions
- •Complete QC/Complaint/Detractor/Risk Based Monitoring timely & raise any risk/Issues identified real time.
- What we’re looking for:
- •Enthusiastic, motivated, self-starter, pro-active and a team player
- •Strong interpersonal skills
- •Willingness and ability to take ownership of issues and manage through to a successful resolution
- •Assertiveness, tenacious and control focused
- •Expected to take accountability/responsibility of deliverables
- •Providing innovative judgement which can be contributed as part of the decision making process
- •Desired candidate should be proactive, forthcoming with sound exposure to operations. Should have good verbal and written communication skills and process insights. Should be able to work with multiple systems & processes and have the ability to deliver within deadlines provided while working on a wide range of controls within operations. Good understanding of controls environment and various risk & controls policies and standards as well as good understanding of MS office tools.
- •Strong communication skills – verbal and written
- •Ability to drive performance & achieve results, think on your feet/use initiative & assume responsibility/take ownership
- •Numerical ability – able to analyse performance metrics and calculate performance and financial benefit
- •Strong analytical and data interpretation skills
- Skills that will help you in the role:
- •Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.)
- •Prior work experience in Customer Service and/or Chat/Voice-based organization preferred. Excellent track record during past work experience
- •Good exposure to Banking Operations
- •Analytical skills, hands on experience of MS office.
- •Prior experience in customer facing and/or back end operations / investigations role
Introduction:
- •Benchmark the quality of contact centre chat/calls and provide high quality and actionable feedback to management and colleagues.
- •Provide recommendations and insight to ensure a first-class quality customer experience is delivered.
- •Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
- •Recognise and promote role-model NPS & quality results
How to apply for Barclays Off Campus Freshers Hiring 2024?
All interested candidates can apply for Barclays Off Campus Freshers Hiring 2024 by clicking on the following link:
Apply link : Click here to apply
Barclays Off Campus Freshers Hiring 2024 – Frequently Asked Questions
How to apply for Barclays Off Campus Freshers Hiring 2024?
To apply for the Barclays Off Campus Freshers Hiring 2024, you have to check the official site of Barclays or https://FreshersCamp.com/
Does FreshersCamp.com provide Barclays Off Campus Freshers Hiring 2024?
Yes, FreshersCamp.com provides Barclays Off Campus Freshers Hiring 2024 Alerts continuously.
What is the Barclays Off Campus Freshers Hiring Selection Process?
Aptitude Test, Technical & Interview Rounds.
