Amdocs Recruitment 2023 : Hiring for Freshers as Technical & Business Operations Agent

Amdocs Recruitment 2023 : Amdocs Off Campus 2023 Drive is One of the best opportunity for Jobseekers who want to get their Career in IT Sector. And Amdocs is hiring 2023, 2022, and 2021 Batch Freshers of Any Graduates/ Post Graduates for Multiple Roles. For better Understanding to the Jobseekers about Amdocs Recruitment 2023. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for Amdocs Off Campus Drive 2023,Amdocs Recruitment 2023, and the Registration Process for Amdocs Hiring 2023 in this post below.

Therefore, All the Job Applicants who are not Aware about Amdocs Off campus Hiring 2023 information can easily check the Complete details in this Job Post. Candidates can also check the complete Job role and Job description from the official website of Amdocs @ www.Amdocs.com or our website fresherscamp.com.

About Company : At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data, and the Internet of Things to mobile financial services, billing, and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat, or send your images on Instagram, you get great service anytime, anywhere, and on any device.

Amdocs is a leading software & services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, intelligent operations and delivery expertise. Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.

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Amdocs Recruitment 2023 Details :

Company Name:- Amdocs

Website:- https://www.amdocs.com/

Job Position:- Technical & Business Operations Agent

Qualification:- B.E/B.Tech

Batch:- 22021/2022/2023

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job ID:- 174560

Last Date:- ASAP

Amdocs Recruitment 2023 Eligibility Criteria :

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Qualifications & Skills Required:-

Recent graduates; experience is an added value
Experience with ticket-handling system is an advantage
Documentation skills, excellent verbal and written communication skills
Experience in using MS Office and end-user applications

Key Roles and Responsibilities:-

In one sentence, Serve as first point of contact for incidents and service requests from end-users

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You will serve as first point of contact for incidents and service requests from end-users.
You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
You will provide simple solutions at a basic level based on script/methods and procedures
You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

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