Amdocs 2021 Recruitment: Amdocs schedule to hire Technical & Business Operations Agent 2021. If you are graduates and/or equivalent experience, you may apply for the post. The location of the job is Pune. The detailed eligibility criteria and application process are given below.
About the Company: Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
Amdocs 2021 Recruitment:
Company Name: Amdocs
Company Website: www.amdocs.com
Job Position:- Technical & Business Operations Analyst
Job Location:- Pune
Salary :- As per The Company Standards
Qualifications:-
All you need is…
- Recent graduates and/or equivalent experience.
- Experience with the ticket-handling system is an advantage.
- Documentation skills, excellent verbal, and written communication skills.
- Experience in using MS Office and end-user applications.
- Technical experience in related field; preference for computer sciences.
- Bachelor’s degree or equivalent experience.
- Preference for computer sciences, technical diploma (India), or technical degree.
Why you will love this job:
- You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
- You will be a key member of a global, dynamic, and highly collaborative team with various possibilities for personal and professional development.
- You will have the opportunity to work in a multinational environment for the global market leader in its field
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Job Description:- (What will your job look like)
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, a screenshot of the error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Perks And Benefits:-
- Treat yourself with generous holidays gifts from Amdocs
- Access tons of complementary learning and upskilling programs to stay on top of what’s new in your field
- Enjoy our generous paid parental leave policy
- Enjoy a wide range of fun company activities for you and your family
- Secure your and your family’s future with Life and Disability insurance
- Take paid time off to volunteer for the causes that you’re passionate about
- Explore internal mobility opportunities. Experience different roles within Amdocs
- Stay grounded with wellbeing and mediation courses, lectures and self-development tools
In one sentence:-
- The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
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Amdocs Recruitment Drive 2021 Application Process:-
All candidates who wish to apply for the Amdocs Recruitment 2021, they may apply for the job post for this position by clicking on the link provided below
Apply Link: Click here
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