Wipro Recruitment 2024 for Freshers: For those who would like to begin their careers in the IT industry, the Wipro Recruitment 2024 for Freshers is an alluring chance. Recent graduates from the classes of 2023, 2022, and 2021 are being aggressively hired by Wipro for a variety of roles. We’ve included an explanation of the eligibility requirements, selection procedure, required skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024 to help you fully understand the Wipro Recruitment 2024 process. Apply for the Wipro Off Campus Drive 2024 via FreshersCamp, our platform, or the official Wipro website.
This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. Maintaining a comprehensive comprehension of the job role and description before applying for this opportunity.
Company Background: Wipro Limited is a global leader in information technology, consulting, and business process services. Founded in 1945 as Western India Vegetable Products Limited, Wipro has evolved significantly over the decades, transitioning from a vegetable oil manufacturer to a pioneering force in the IT industry. Headquartered in Bangalore, India, the company offers a diverse range of services including IT consulting, software development, and business process outsourcing. Wipro is renowned for its commitment to innovation, quality, and sustainability, consistently delivering cutting-edge solutions to clients across various industries worldwide.
One of Wipro’s core strengths lies in its ability to leverage technology to solve complex business challenges. The company’s expertise spans across emerging technologies such as artificial intelligence, machine learning, cloud computing, and cybersecurity. Wipro’s innovation-driven approach is evident through its extensive investments in research and development, as well as its collaborations with leading technology partners and academic institutions. This focus on innovation enables Wipro to offer bespoke solutions tailored to the unique needs of its clients, driving their digital transformation journeys and enhancing their competitive edge.
Wipro is also deeply committed to corporate social responsibility and sustainability. The company has implemented numerous initiatives aimed at reducing its environmental footprint, promoting education, and supporting community development. Wipro’s sustainability efforts are aligned with global frameworks such as the United Nations Sustainable Development Goals (SDGs). By integrating sustainability into its core business strategy, Wipro not only fosters long-term growth but also contributes positively to the broader society. This holistic approach to business underscores Wipro’s dedication to creating lasting value for all its stakeholders.
Wipro Recruitment 2024Â for Freshers Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position:Â Executive/Senior Executive
Job Code :Â 3085209
Qualification: Any degree
Batch :Â 2023
Area of Interest : DOP
Job Location:Â Hyderabad, India.
Salary Package: As per Company Standards
Job Type: Full time
Last Date:Â ASAP
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Wipro Recruitment 2024 for Freshers Eligibility Criteria :
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to apply for Wipro Recruitment 2024 for Freshers?
All interested candidates can apply for Wipro Recruitment 2024 for Freshers by clicking on the following link:
Apply link :Â Click here to apply
Wipro Recruitment 2024 for Freshers – Frequently Asked Questions
How can I submit my application for Wipro Recruitment 2024 for Freshers ?
To apply for Wipro Drive 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Recruitment 2024 for Freshers?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Recruitment 2024 for Freshers 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
