Wipro Off Campus Freshers Recruitment Drive 2024: A appealing alternative for individuals looking to start a career in the IT sector is the Wipro Off Campus Placement 2024. Wipro is actively employing recent graduates from the classes of 2023, 2022, and 2021 for a range of positions. To help you fully grasp the Wipro Recruitment 2024 process, we’ve given an explanation of the eligibility requirements, selection process, necessary skills, and required papers for Wipro Off Campus Jobs 2024, Wipro Recruitment 2024, and Wipro Hiring 2024. You can apply for the Wipro Off Campus Freshers Recruitment Drive 2024 on the official Wipro website or through our platform, FreshersCamp.
For those who are unfamiliar with Wipro Off Campus Hiring and Wipro Freshers Drive 2024, this post is a useful resource. It is essential to possess a comprehensive grasp of the job role and description before applying for this opportunity.
About the company: Wipro Limited, an Indian multinational corporation, is a leading global information technology, consulting, and business process services company. Founded in 1945 by Mohamed Premji as Western India Vegetable Products Limited, Wipro initially ventured into the vegetable oil business before diversifying into IT and computing in the 1980s under the leadership of Azim Premji. The company’s headquarters are in Bangalore, Karnataka, and it has a presence in over 50 countries. Wipro’s extensive portfolio includes services in cloud computing, cybersecurity, artificial intelligence, data analytics, and more, catering to various industries such as healthcare, finance, retail, and manufacturing.
Wipro is renowned for its commitment to sustainability and corporate social responsibility (CSR). The company has implemented various initiatives to reduce its environmental impact, such as achieving carbon neutrality and investing in renewable energy projects. Additionally, Wipro’s education programs, like the Wipro Science Education Fellowship and Mission10X, aim to enhance STEM education and teacher training across India and other regions. Wipro’s focus on CSR is integral to its corporate philosophy, reflecting its dedication to contributing positively to society and the environment.
In recent years, Wipro has been making strategic acquisitions and partnerships to bolster its capabilities and market reach. Notable acquisitions include Capco, a global management and technology consultancy, which has strengthened Wipro’s consulting and digital transformation services, and LeanSwift Solutions, enhancing its enterprise resource planning (ERP) offerings. These moves are part of Wipro’s strategy to innovate and stay competitive in the rapidly evolving technology landscape. Under the leadership of CEO Thierry Delaporte, Wipro continues to focus on driving growth through digital transformation, operational efficiency, and customer-centric solutions.
Wipro Off Campus Freshers Recruitment Drive 2024 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position: Processor
Job Code : 3078231
Qualification: Any degree
Batch : 2021/2022/2023
Area of Interest : DOP
Job Location: Noida, India.
Salary Package: As per Company Standards
Job Type: Full Time
Last Date: ASAP
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Wipro Off Campus Freshers Recruitment Drive 2024 Eligibility Criteria :
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to apply for Wipro Off Campus Freshers Recruitment Drive 2024?
All interested candidates can apply for Wipro Off Campus Freshers Recruitment Drive 2024 by clicking on the following link:
Apply link : Click here to apply
Wipro Off Campus Freshers Recruitment Drive 2024 – Frequently Asked Questions
How can I submit my application for Wipro Off Campus Freshers Recruitment Drive 2024?
To apply for Wipro Off Campus Freshers Recruitment Drive 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Off Campus Freshers Recruitment Drive 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Off Campus Freshers Recruitment Drive 2024.
What does the Wipro Off Campus Recruitment 2024 Drive selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
