Wipro Off Campus Drive 2024
Wipro Off Campus Drive 2024

Wipro Off Campus Drive 2024 : Wipro is One of the best opportunity for Jobseekers who want to get their Career in IT Sector. And Wipro is hiring 2024, 2023, 2022, and 2021 Batch Freshers or Experienced of Any degree Graduates for Management Trainee Roles. For better Understanding to the Jobseekers about Wipro Recruitment 2024. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for Wipro Off Campus Drive 2024, and the Registration Process for Wipro Hiring 2024 in this post below.

Therefore, All the Job Applicants who are not Aware about Wipro Off campus Hiring 2024 information can easily check the Complete details in this Job Post.

About Company : Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is one of the six leading Indian Big Tech companies. Recently, Wipro’s Executive Team spent a day in Bangalore visiting some of the communities and schools the Azim Premji Foundation supports. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to €˜differentiate at the front€™ and €˜standardize at the core€™ through technology interventions.

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Wipro Off Campus Drive 2024 Details :

Company: Wipro

Company Website: https://www.wipro.com/

Positions: Management Trainee

Qualification: Any degree

Experience: Freshers/Experienced

Salary: Best in Industry

Job Location: Gurugram

Last Date: ASAP

Wipro Off Campus Drive 2024 Eligibility Criteria :

  • Any Graduate from any Stream

Support process by managing transactions as per required quality standards:

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries:

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client:

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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How to Apply for Wipro Recruitment 2024?

All Interested and Eligible candidates can apply for Wipro off campus drive 2024 in online ASAP.

To Apply :- Click Here To Apply

Wipro Recruitment 2024 – Frequently Asked Questions

How to apply for Wipro Recruitment 2024 ?

To apply for the Wipro Off Campus Drive 2024 , you have to check the official site of Wipro or https://fresherscamp.com/

Does Fresherscamp.com provide Wipro Recruitment 2024?

Yes, FreshersCamp.com provides Wipro Off Campus Drive 2024 Alerts continuously.

What is the Wipro Selection Process?

Aptitude Test, Technical & Interview Rounds.

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