Wipro Freshers Placement 2024: The Wipro Freshers Drive 2024 is a compelling opportunity for anyone looking to begin their careers in the IT industry. Recent graduates from the classes of 2023, 2022, and 2021 are being aggressively hired by Wipro for a variety of roles. We’ve included an explanation of the eligibility conditions, selection procedure, required skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Freshers Placement 2024 to help you fully understand the Wipro Recruitment 2024 process. Apply for the Wipro Off Campus Drive 2024 via FreshersCamp, our platform, or the official Wipro website.
This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. Maintaining a complete comprehension of the job position before applying is a prerequisite.
About the company: Wipro Limited, founded in 1945 by Mohamed Premji, is an Indian multinational corporation that provides information technology, consulting, and business process services. Headquartered in Bengaluru, India, Wipro has grown into one of the leading global IT service providers, with a presence in over 60 countries and employing more than 200,000 people. The company offers a wide range of services, including digital strategy, application development, IT infrastructure management, and cybersecurity solutions. Wipro’s expertise spans various industries, such as banking, healthcare, retail, and manufacturing, enabling it to deliver tailored solutions that address specific business challenges and drive transformation.
A key aspect of Wipro’s success is its strong focus on innovation and emerging technologies. The company invests heavily in research and development through initiatives like Wipro Ventures, which funds startups working on cutting-edge technologies. Wipro’s innovation centers and labs are dedicated to exploring advancements in artificial intelligence, machine learning, blockchain, and the Internet of Things (IoT), ensuring that the company remains at the forefront of technological progress. By integrating these advanced technologies into its service offerings, Wipro helps clients enhance operational efficiency, improve customer experiences, and achieve strategic goals in an increasingly digital world.
Wipro is also committed to corporate social responsibility and sustainability. The company’s sustainability initiatives focus on reducing its environmental impact, promoting energy efficiency, and supporting renewable energy projects. Wipro has set ambitious goals to achieve carbon neutrality and reduce waste across its operations. Additionally, the company actively engages in social initiatives through the Wipro Foundation, which supports education, healthcare, and community development projects. Wipro’s dedication to ethical business practices, environmental stewardship, and social responsibility highlights its holistic approach to business, aiming to create a positive impact on society while driving sustainable growth and innovation.
Wipro Freshers Placement 2024Â Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position: Production Agent
Job Code :Â 3080740
Qualification: Any degree
Batch : 2021/2022/2023
Area of Interest : DOP
Job Location:Â Gurugram, India.
Salary Package: As per Company Standards
Job Type: Full time
Last Date:Â ASAP
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Wipro Freshers Placement 2024Â Eligibility Criteria :
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to apply for Wipro Freshers Placement 2024?
All interested candidates can apply for Wipro Freshers Placement 2024 by clicking on the following link:
Apply link :Â Click here to apply
Wipro Freshers Placement 2024 – Frequently Asked Questions
How can I submit my application for Wipro Freshers Placement 2024?
To apply for Wipro Freshers Placement 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Freshers Placement 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Freshers Placement 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
