Wipro Freshers Placement 2024: Hiring Freshers as Management Trainees | Apply Now

Wipro Freshers Placement 2024: For those looking to begin a career in the IT industry, the Wipro Freshers Placement 2024 offer an alluring prospect. Wipro is currently hiring fresh graduates for a variety of roles from the classes of 2023, 2022, and 2021. We’ve included an overview of the eligibility standards, selection procedure, required skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024 to assist you fully understand the Wipro Recruitment 2024 process. Apply for the Wipro Off Campus Drive 2024 via FreshersCamp, our platform, or the official Wipro website.

This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. It is vital to possess an extensive understanding of the job role and description before applying for this opportunity.

About the company: Wipro Limited, headquartered in Bangalore, India, is a global information technology, consulting, and business process services company. Founded in 1945 by M.H. Hasham Premji as Western India Vegetable Products Limited (later abbreviated to Wipro), the company initially started as a manufacturer of vegetable oil products before diversifying into IT services in the 1980s. Under the leadership of Azim Premji, who took over from his father in the 1960s, Wipro emerged as a prominent player in India’s IT industry.

Today, Wipro is recognized as one of India’s largest IT services companies, providing a wide range of services including application development and maintenance, infrastructure management, cloud computing, cybersecurity, and consulting. The company serves clients across various industries including technology, healthcare, financial services, retail, and manufacturing, with a global presence in over 60 countries.

Wipro’s strategic focus on digital transformation and innovation has enabled it to adapt to evolving market trends and customer needs. The company invests heavily in research and development to develop cutting-edge solutions in emerging technologies such as artificial intelligence, machine learning, blockchain, and Internet of Things (IoT). Wipro’s commitment to sustainability and social responsibility is also evident through initiatives aimed at reducing carbon emissions, promoting diversity and inclusion, and empowering local communities through education and skill development programs.

In recent years, Wipro has expanded its offerings through strategic acquisitions and partnerships, strengthening its capabilities in niche technology areas and enhancing its market competitiveness. With a customer-centric approach and a strong emphasis on quality and innovation, Wipro continues to be a key player in the global IT services landscape, driving digital transformation and delivering value to its clients.

Wipro Freshers Placement 2024 Details :

Company Name: Wipro

Website: https://www.wipro.com/

Job Position: Management Trainee

Job Code : 3028335

Qualification: Any degree

Batch : 2021/2022/2023

Area of Interest : DOP

Job Location: Gurugram, India.

Salary Package: As per Company Standards

Job Type: Full time

Last Date: ASAP

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Wipro Freshers Placement 2024 Eligibility Criteria :

Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Do

1. Support process by managing transactions as per requiredquality standards
   1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
   2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
   3. Update own availability in the RAVE system to ensureproductivity of the process
   4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
   5. Follow standard processes and procedures to resolve all clientqueries
   6. Resolve client queries as per the SLA’s defined in thecontract
   7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
   8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
   9. Document and analyze call logs to spot most occurring trends toprevent future problems
   10. Maintain and update self-help documents for customers to speedup resolution time
   11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
   12. Ensure all product information and disclosures are given toclients before and after the call/email requests
   13. Avoids legal challenges by complying with service agreements

2. Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
   1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
   2. Assist clients with navigating around product menus andfacilitate better understanding of product features
   3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
   4. Maintain logs and records of all customer queries as per thestandard procedures and guidelines
   5. Accurately process and record all incoming call and email usingthe designated tracking software
   6. Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
   7. Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
   8. Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs

3. Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
   1. Undertake product trainings to stay current with productfeatures, changes and updates
   2. Enroll in product specific and any other trainings per clientrequirements/recommendations
   3. Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
   4. Update job knowledge by participating in self learningopportunities and maintaining personal networks

How to apply for Wipro Freshers Placement 2024?

All interested candidates can apply for Wipro Freshers Placement 2024 by clicking on the following link:

Apply link : Click here to apply

Wipro Freshers Placement 2024 – Frequently Asked Questions

How can I submit my application for Wipro Freshers Placement 2024?

To apply for Wipro Freshers Placement 2024, you should visit the official Wipro website or access it through FreshersCamp.com.

Does FreshersCamp.com offer updates for Wipro Freshers Placement 2024?

Yes, FreshersCamp.com provides ongoing alerts for Wipro Freshers Placement 2024.

What does the Wipro selection process entail?

The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.