Wipro Freshers Jobs 2024: For those wishing to begin their careers in the IT industry, the Wipro Freshers Jobs 2024 present a seductive prospect. Wipro is currently hiring recent graduates for a variety of roles from the batches of 2023, 2022, and 2021. We’ve given a synopsis of the eligibility requirements, selection process, required skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024 so that you may fully comprehend the Wipro Recruitment 2024 process. Applying for the Wipro Off Campus Drive 2024 can be done through FreshersCamp, our platform, or the official Wipro website.
This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. It’s necessary to possess a complete grasp of the job role and description before applying for this opportunity.
Company Overview: Wipro Limited is a multinational corporation headquartered in Bangalore, India, and is one of the world’s largest IT services companies. Established in 1945, Wipro has grown from a small Western India Vegetable Products Limited (Wipro) to a global IT powerhouse, offering a diverse range of services, including IT consulting, business process outsourcing, and software development. With a strong emphasis on innovation and technology-driven solutions, Wipro has established itself as a trusted partner for businesses worldwide, helping them navigate digital transformation and achieve their strategic objectives.
Wipro’s success stems from its relentless focus on delivering value to its clients through a combination of technological expertise, industry insights, and customer-centric approach. The company’s robust portfolio of services caters to various sectors, including banking, healthcare, retail, and manufacturing, among others. By leveraging emerging technologies such as artificial intelligence, cloud computing, and blockchain, Wipro enables organizations to drive efficiency, agility, and competitiveness in an increasingly digital world.
Furthermore, Wipro is committed to sustainability and social responsibility, integrating environmental, social, and governance (ESG) principles into its business practices. The company actively pursues initiatives to reduce its carbon footprint, promote diversity and inclusion, and contribute to the communities where it operates. Through its corporate social responsibility (CSR) programs and partnerships, Wipro strives to make a positive impact on society, focusing on education, healthcare, and environmental conservation.
In addition to its services portfolio, Wipro has also expanded its presence in the digital space through strategic acquisitions and investments in emerging technologies. These initiatives have enabled Wipro to strengthen its capabilities in areas such as digital marketing, cybersecurity, and analytics, positioning itself as a comprehensive digital transformation partner for organizations across industries. With a global workforce of diverse talents and a culture of innovation, Wipro continues to drive growth and deliver value to its clients, while also contributing to the advancement of technology and society as a whole.
Wipro Freshers Jobs 2024 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position: Associate
Job Code : 3059214
Qualification: Any degree
Batch : 2021/2022/2023
Area of Interest : DOP
Job Location: Mumbai, India.
Salary Package: As per Company Standards
Job Type: Full time
Last Date: ASAP
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Wipro Freshers Jobs 2024 Eligibility Criteria :
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to apply for Wipro Freshers Jobs 2024?
All interested candidates can apply for Wipro Freshers Jobs 2024 by clicking on the following link:
Apply link : Click here to apply
Wipro Freshers Jobs 2024 – Frequently Asked Questions
How can I submit my application for Wipro Freshers Jobs 2024?
To apply for Wipro Freshers Jobs 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Freshers Jobs 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Freshers Jobs 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
