Wipro Freshers Job Drive 2024: The Wipro Freshers Drive 2024 is a compelling opportunity for anyone seeking to begin their IT career. Recent graduates from the classes of 2023, 2022, and 2021 are being aggressively hired by Wipro for a variety of roles. We’ve included an explanation of the eligibility conditions, selection process, required skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Freshers Placement 2024 to help you fully understand the Wipro Recruitment 2024 process. Apply for the Wipro Off Campus Drive 2024 via FreshersCamp, our platform, or the official Wipro website.
This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. Maintaining a complete comprehension of the position is essential before applying for this opportunity.
Company Background: Wipro Limited, founded in 1945 by Mohamed Premji and headquartered in Bengaluru, India, is a leading global information technology, consulting, and business process services company. Originally established as a vegetable oil manufacturer, Wipro diversified into IT services in the 1980s under the leadership of Azim Premji. Today, Wipro operates in over 50 countries and serves clients across various industries including healthcare, financial services, manufacturing, and telecommunications. The company offers a wide range of services, from IT consulting and systems integration to application development and maintenance, cloud computing, and cybersecurity solutions.
Central to Wipro’s success is its emphasis on innovation and technology-driven solutions. The company invests significantly in research and development through its various innovation labs and centers of excellence. Wipro’s focus on emerging technologies such as artificial intelligence, machine learning, blockchain, and the Internet of Things (IoT) enables it to provide cutting-edge solutions that address the evolving needs of its clients. Additionally, Wipro’s strategic acquisitions and partnerships enhance its capabilities and global reach, allowing it to deliver comprehensive and integrated solutions across multiple sectors.
Despite its achievements, Wipro faces several challenges, including intense competition, market volatility, and the need to continuously adapt to rapidly changing technological landscapes. The company has undertaken various initiatives to address these challenges, such as restructuring its business units, focusing on digital transformation, and enhancing its talent pool through upskilling and reskilling programs. Wipro is also committed to sustainability and corporate social responsibility, with initiatives aimed at reducing its environmental impact and contributing to social and community development. As Wipro continues to navigate the complexities of the global market, it remains dedicated to driving innovation and delivering value to its clients and stakeholders.
Wipro Freshers Job Drive 2024 Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position: Management Trainee
Job Code : 3082630
Qualification: BBA/MBA
Batch : 2024
Area of Interest : Tech Hiring
Job Location: Gurugram, India.
Salary Package: As per Company Standards
Job Type: Full time
Last Date: ASAP
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Wipro Freshers Job Drive 2024 Eligibility Criteria :
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to apply for Wipro Freshers Job Drive 2024?
All interested candidates can apply for Wipro Freshers Job Drive 2024 by clicking on the following link:
Apply link : Click here to apply
Wipro Freshers Job Drive 2024 – Frequently Asked Questions
How can I submit my application for Wipro Freshers Job Drive 2024?
To apply for Wipro Freshers Job Drive 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Freshers Job Drive 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Freshers Job Drive 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.
