Wipro Freshers Hiring Drive 2024: Recruiting Freshers as Associates | Apply Now

Wipro Freshers Hiring Drive 2024: An appealing opportunity for individuals who wish to begin their careers in the IT industry is the Wipro Freshers Hiring Drive 2024. Recent graduates from the classes of 2023, 2022, and 2021 are being aggressively hired by Wipro for a variety of roles. We’ve included an explanation of the eligibility requirements, selection procedure, required skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Hiring 2024 to help you fully understand the Wipro Recruitment 2024 process. Apply for the Wipro Off Campus Drive 2024 via FreshersCamp, our platform, or the official Wipro website.

This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. It is essential to comprehend everything completely.

Company Overview: Wipro Limited, a global leader in information technology, consulting, and business process services, has played a pivotal role in shaping the digital transformation landscape since its inception in 1945. Founded by M.H. Premji, Wipro initially focused on vegetable oil production before transitioning into the IT industry in the 1980s. Today, Wipro stands as one of India’s largest IT services companies, operating in over 60 countries and serving clients across various sectors, including healthcare, banking, telecommunications, and manufacturing.

At the heart of Wipro’s success lies its commitment to innovation, customer-centricity, and excellence in service delivery. The company leverages cutting-edge technologies, such as artificial intelligence, blockchain, and cloud computing, to help clients navigate complex challenges and capitalize on emerging opportunities in the digital era. With a robust portfolio of services spanning consulting, application development and maintenance, infrastructure management, and business process outsourcing, Wipro enables organizations to enhance operational efficiency, drive growth, and stay ahead in a competitive marketplace.

Wipro’s corporate culture, characterized by a strong emphasis on integrity, diversity, and sustainability, serves as a cornerstone of its success. The company places a premium on ethical business practices, transparency, and corporate governance, earning the trust and confidence of stakeholders worldwide. Furthermore, Wipro is deeply committed to social responsibility and environmental stewardship, actively engaging in community development initiatives, promoting education and healthcare, and reducing its environmental footprint through sustainable practices. As Wipro continues to evolve and innovate, it remains dedicated to delivering value to its clients, employees, and society at large, driving positive change and shaping a brighter future for all stakeholders.

Wipro Freshers Hiring Drive 2024 Details :

Company Name: Wipro

Website: https://www.wipro.com/

Job Position: Associate

Job Code : 3059214

Qualification: Any degree

Batch : 2021/2022/2023

Area of Interest : DOP

Job Location: Mumbai, India.

Salary Package: As per Company Standards

Job Type: Full time

Last Date: ASAP

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Wipro Freshers Hiring Drive 2024 Eligibility Criteria :

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

1. Support process by managing transactions as per required quality standards
   1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
   2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
   3. Update own availability in the RAVE system to ensure productivity of the process
   4. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
   5. Follow standard processes and procedures to resolve all client queries
   6. Resolve client queries as per the SLA’s defined in the contract
   7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
   8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
   9. Document and analyze call logs to spot most occurring trends to prevent future problems
   10. Maintain and update self-help documents for customers to speed up resolution time
   11. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
   12. Ensure all product information and disclosures are given to clients before and after the call/email requests
   13. Avoids legal challenges by complying with service agreements

2. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
   1. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
   2. Assist clients with navigating around product menus and facilitate better understanding of product features
   3. Troubleshoot all client queries in a user-friendly, courteous and professional manner
   4. Maintain logs and records of all customer queries as per the standard procedures and guidelines
   5. Accurately process and record all incoming call and email using the designated tracking software
   6. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
   7. Organize ideas and effectively communicate oral messages appropriate to listeners and situations
   8. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

3. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
   1. Undertake product trainings to stay current with product features, changes and updates
   2. Enroll in product specific and any other trainings per client requirements/recommendations
   3. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
   4. Update job knowledge by participating in self learning opportunities and maintaining personal networks

How to apply for Wipro Freshers Hiring Drive 2024?

All interested candidates can apply for Wipro Freshers Hiring Drive 2024 by clicking on the following link:

Apply link : Click here to apply

Wipro Freshers Hiring Drive 2024 – Frequently Asked Questions

How can I submit my application for Wipro Freshers Hiring Drive 2024?

To apply for Wipro Freshers Hiring Drive 2024, you should visit the official Wipro website or access it through FreshersCamp.com.

Does FreshersCamp.com offer updates for Wipro Freshers Hiring Drive 2024?

Yes, FreshersCamp.com provides ongoing alerts for Wipro Freshers Hiring Drive 2024.

What does the Wipro selection process entail?

The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.