Wipro Freshers Hiring 2024: For those who would like to begin their careers in the IT industry, the Wipro Freshers Drive 2024 is an alluring chance. Recent graduates from the classes of 2023, 2022, and 2021 are being aggressively hired by Wipro for a variety of roles. We’ve included an explanation of the eligibility requirements, selection procedure, required skills, and required papers for Wipro Off Campus 2024, Wipro Recruitment 2024, and Wipro Freshers Hiring 2024 to help you fully understand the Wipro Recruitment 2024 process. Apply for the Wipro Off Campus Drive 2024 via FreshersCamp, our platform, or the official Wipro website.
This page is a useful resource for people who are not familiar with Wipro Off Campus Hiring and Wipro Recruitment 2024. Maintaining a comprehensive comprehension of the job role and description before applying for this post.
Company Background: Wipro Limited, founded in 1945 by Mohamed Premji, is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Originally established as a manufacturer of vegetable and refined oils, Wipro pivoted to the IT sector in the late 1970s under the leadership of Azim Premji, the founder’s son. This strategic shift marked the beginning of Wipro’s transformation into a technology powerhouse, providing innovative solutions across a wide range of industries. Today, Wipro operates in over 50 countries and employs more than 200,000 people, making it one of the largest and most influential IT services companies in the world.
Wipro’s extensive portfolio includes services in areas such as digital strategy, cloud computing, cybersecurity, artificial intelligence, and data analytics. The company has built a reputation for delivering end-to-end solutions that help businesses navigate digital transformation, optimize their operations, and enhance customer experiences. Wipro’s expertise spans various industries, including banking and financial services, healthcare, manufacturing, energy, and retail. The firm’s ability to integrate advanced technologies with deep domain knowledge enables it to address complex business challenges and drive significant value for its clients.
Innovation is at the heart of Wipro’s strategy, as evidenced by its substantial investments in research and development and its commitment to fostering a culture of continuous improvement. The company operates a network of innovation centers and collaborates with academic institutions, technology partners, and startups to stay at the forefront of technological advancements. Wipro’s focus on sustainability and corporate social responsibility is also noteworthy, with initiatives aimed at reducing its environmental footprint and contributing to community development. Through its dedication to technological excellence, customer-centric approach, and ethical business practices, Wipro has established itself as a trusted partner for organizations worldwide, helping them thrive in an increasingly digital and interconnected world.
Wipro Freshers Hiring 2024Â Details :
Company Name: Wipro
Website: https://www.wipro.com/
Job Position:Â Management Trainee
Job Code :Â 3028335
Qualification:Â B.Com/M.Com/MBA
Batch : 2021/2022/2023
Area of Interest :Â DOP
Job Location:Â Gurugram, India.
Salary Package: As per Company Standards
Job Type: Full time
Last Date: ASAP
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Wipro Freshers Hiring 2024Â Eligibility Criteria :
Role Purpose
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
How to apply for Wipro Freshers Hiring 2024?
All interested candidates can apply for Wipro Freshers Hiring 2024 by clicking on the following link:
Apply link :Â Click here to apply
Wipro Freshers Hiring 2024 – Frequently Asked Questions
How can I submit my application for Wipro Freshers Hiring 2024?
To apply for Wipro Freshers Hiring 2024, you should visit the official Wipro website or access it through FreshersCamp.com.
Does FreshersCamp.com offer updates for Wipro Freshers Hiring 2024?
Yes, FreshersCamp.com provides ongoing alerts for Wipro Freshers Hiring 2024.
What does the Wipro selection process entail?
The Wipro selection process consists of an Aptitude Test, followed by Technical and Interview Rounds.