Unisys Recruitment 2023 : Hiring for Freshers as Service Desk Associate

Published on: March 25, 2023

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Unisys Recruitment 2023 : Unisys Off Campus 2023 Drive is One of the best opportunity for Jobseekers who want to get their Career in IT Sector. And Unisys is hiring 2023, 2022, and 2021 Batch Freshers of Any Graduates/ Post Graduates for Multiple Roles. For better Understanding to the Jobseekers about Unisys Recruitment 2023. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for Unisys Off Campus Drive 2023, and the Registration Process for Unisys Hiring 2023 in this post below.

Therefore, All the Job Applicants who are not Aware about Unisys Off campus Hiring 2023 information can easily check the Complete details in this Job Post. Candidates can also check the complete Job role and Job description from the official website of Unisys @ www.Unisys.com or our website fresherscamp.com.

About Company : Unisys Corporation is an American multinational information technology services and consulting company headquartered in Blue Bell, Pennsylvania. Unisys is a technology solutions company that delivers successful outcomes for the most demanding organizations around the world. Unisys offerings include digital workplace solutions, cloud and infrastructure solutions, enterprise computing solutions and business process solutions. For more information on how Unisys delivers for its clients across the commercial, financial services and government sectors, visit unisys.com.

It provides digital workplace solutions, cloud, applications, and infrastructure solutions, enterprise computing solutions, and business process solutions for organizations around the world. Soon after the merger, the market for proprietary mainframe-class systems—the mainstream product of Unisys and its competitors such as IBM—began a long-term decline that continues, at a lesser rate, today. In response, Unisys made the strategic decision to shift into high-end servers (e.g., 32-bit processor Windows Servers), as well as information technology (IT) services such as systems integration, outsourcing, and related technical services, while holding onto the profitable revenue stream from maintaining its installed base of proprietary mainframe hardware and applications.

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Unisys Recruitment 2023 Details :

Company Name:- Unisys

Website:- https://www.unisys.com/

Job Position:- Service Desk Associate (International Voice Support)

Qualification:- BE/B.Tech

Batch:- 2020/2021/2022/2023

Job Location:- Hyderabad, Telangana, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

Job ID:- REQ545537

Last Date:- ASAP

Unisys Recruitment 2023 Eligibility Criteria:

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Minimum Education Required:-

A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

Skills, Experience & Qualifications: Fresher

You will be successful in this role if you have:-

Excellent verbal and written communication.
Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Willingness and ability to work in shifts (24 x 7)

Job Description & Responsibilities:-

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

First point of contact for all end user reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
Support multiple clients through customer service professionalism and insight

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