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TIAA Off Campus Drive | Trainee | Pune Jobs

July 27, 2021

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TIAA Off Campus Drive: TIAA schedule to hire Trainee for 2021. If you are even a freshers, you can apply for the post. The location of the job is Pune. The detailed eligibility criteria and application process are given below.

The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmental fields.

TIAA Off Campus Drive:

Company Name:- TIAA

Job Position:- Trainee

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job Schedule:- Full Time

Job ID:- R210500679

Required Qualifications & Skills:-

No Experience Required
High School, Preferred

Physical Requirements:-

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Physical Requirements: Sedentary Work

Career Level:- 2IC

Job Description:-

Customer Service Specialist:

The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company’s products or services.
Under moderate supervision, this job is the first line of support to resolve routine customer issues.
The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties:-

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Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
Provides outstanding customer service to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Refers customers to published materials, secondary sources, or more senior staff.
Documents customer feedback and complaints.

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