Sprinklr Off Campus Drive 2024 : Sprinklr is One of the best opportunity for Jobseekers who want to get their Career in IT Sector. And Sprinklr is hiring 2024, 2023, 2022, and 2021 Batch Freshers or Experienced of Any degree Graduates for Technical Support Engineer Roles. For better Understanding to the Jobseekers about Sprinklr Recruitment 2024. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for Sprinklr Off Campus Drive 2024, and the Registration Process for Sprinklr Hiring 2024 in this post below.
Therefore, All the Job Applicants who are not Aware about Sprinklr Off campus Hiring 2024 information can easily check the Complete details in this Job Post.
About Company :Â Sprinklr is an American software company based in New York City that develops a SaaS customer experience management platform.Sprinklr was founded in 2009 to solve a big problem: enterprise-size complexity dividing brands from the customers they serve. The idea was to unify silos, technology, and teams across large, complex companies. What started in social expanded into a single AI platform to reach, engage, and listen to customers on more than 30 digital channels.
Today, Sprinklr has infused AI across four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights, and self-serve offerings. Customers who value exceptional customer experiences have what they need on one unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
Sprinklr Off Campus Drive 2024 Details :
Company:Â Sprinklr
Company Website:Â https://www.sprinklr.com/
Positions:Â Technical Support Engineer
Qualification: Any degree
Experience: 0 – 5 years
Salary: Best in Industry
Job Location:Â Bangalore
Last Date: ASAP
Sprinklr Off Campus Drive 2024 Eligibility Criteria :
- Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
- Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
- Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc.
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
- Capturing development areas for product improvement and drive interlocks with product managers and engineering
- Ensure that the customers/ ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
- Create and maintain detailed documentation, such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
- Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
- Analyse support processes, identify areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
- Assist Customers to seamless use our platform, while meeting all requirements and fulfilling expectations regarding the ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
- Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
What makes you qualified?
- 0-5 years (For CCaas – 1-5 years) of experience in enterprise software debugging, engineering & support operations processes (For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
- Ability to work independently and as a member of a team
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
- Passion for solving customer concerns and commitment to client delight
- A drive to dig into the details of a system or process to solve customer problems.
- Zeal to learn and constantly upgrade skills in a fast-changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Strong teamwork – willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
- Experience coding or scripting in one or more of JavaScript, Python, Java, Node.
- Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc.
- Understand & excel in deciphering technical aspects like – Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs
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How to Apply for Sprinklr Recruitment 2024?
All Interested and Eligible candidates can apply for Sprinklr off campus drive 2024 in online ASAP.
To Apply :-Â Click Here To Apply
Sprinklr Recruitment 2024 – Frequently Asked Questions
How to apply for Sprinklr Recruitment 2024 ?
To apply for the Sprinklr Off Campus Drive 2024 , you have to check the official site of Sprinklr or https://fresherscamp.com/
Does Fresherscamp.com provide Sprinklr Recruitment 2024?
Yes, FreshersCamp.com provides Sprinklr Off Campus Drive 2024 Alerts continuously.
What is the Sprinklr Selection Process?
Aptitude Test, Technical & Interview Rounds.
