Rackspace Technology Hiring 2023 For Customer Success Associate

The Rackspace Technology Hiring 2023

Rackspace Technology Hiring 2023: Rackspace Technology is seeking candidates for the post of Customer Success Associate . It is One of the best opportunities for Jobseekers who want to make their Career in IT sector. The eligibility criteria for The Rackspace Technology Hiring 2023. Any Graduate from any stream degree holders 2023 from a reputed institute with good academic scores students are eligible to apply for this job. For better Understanding to the Job Seekers regarding The Rackspace Technology off campus hiring 2023 can visit the official website of it. Interested candidates can apply for this job role as per their qualifications. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for Rackspace Technology Hiring 2023, and the Registration Process for The Rackspace Technology Off campus Drive 2023 in this post below.

Therefore, interested and eligible candidates are encouraged to apply before the specified deadline. In Rackspace Technology Recruitment 2023 you can easily check the Complete details in this Job Post. Candidates can also check the complete Job role and Job description from the official website of The Rackspace Technology @ www.rackspacetechnology.com or our website fresherscamp.com.

About Company :-

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

The Rackspace Technology Hiring 2023 | More Details

Company Name:- Rackspace Technology

Website:- www.rackspacetechnology.com

Job Position:- Customer Success Associate

Qualification:- Any Graduate

Batch:- 2023 passout 

Job Location:- Remote Location

Salary Package:- As per Company Standards

Last Date:- ASAP 

Job description:

Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests.  Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.

Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.

Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure.  They ensure that their customers technical, administration and specialist support needs are met. 

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Key Accountabilities

·       Monitor inbound customer ticket requests and route appropriately 

·       Respond directly to customer information requests for specific task responsibilities

·       Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt

·       Proactively take ownership and work tickets

·       Identify common/recurring operational issues in support queues and support customer to resolution

·       Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change

Escalates support requests (phone/ticket) according to escalation procedures 

Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales

·       Responsible for adhering to company security policies and procedure as directed.

·       Utilizing business knowledge, networks and commercial acumen to see tickets through to completion

Key Performance Indicators

·       Ticket workload completed

·       Customer satisfaction.  Based on NPS Ticket score 

·       Performance accuracy measures

·       Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores

·       Engagement of every customer within their customer base

·       Ticket and workload management 

How to apply The Rackspace Technology for Customer Success Associate Hiring 2023

Interested and eligible candidates can apply in Rackspace Technology Hiring 2023 for the post of Customer Success Associate. We have provided the link below.  

Apply Now:- Click here to apply  

For more job details:- Click here

Rackspace Technology Hiring 2023  – Frequently Asked Questions 

How to apply for Rackspace Technology Recruitment 2023?

To apply for the The Rackspace Technology Recruitment 2023, you have to check the official site of The Rackspace Technology or https://fresherscamp.com/

Does Fresherscamp.com provide The Rackspace Technology Recruitment 2023?

Yes, FreshersCamp.com provides The Rackspace Technology Recruitment 2023 Alerts continuously.

What is The Rackspace Technology Selection Process?

Aptitude Test, Technical & Interview Rounds