NTT Recruitment 2023 : NTT Off Campus 2023 Drive and NTT Recruitment 2023 is one of the best opportunity for Jobseekers who want to get their Career in IT Sector. And NTT is hiring 2024, 2023, 2022, and 2021 Batch Freshers of Any Graduates/ Post Graduates for Multiple Roles. For better Understanding to the Jobseekers about NTT Jobs Opportunity 2024. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for NTT Off Campus Recruitment 2023, and the Registration Process for NTT Recruitment 2023 in this post below.
Therefore, All the Job Applicants who are not aware about NTT Off campus Hiring 2024 information can easily check the Complete details in this Job Post. Candidates can also check the complete Job role and Job description from the official website of NTT or our website fresherscamp.com.
About the company : NTT, or Nippon Telegraph and Telephone Corporation, is a Japanese telecommunications giant that stands as one of the world’s largest and most influential technology and communication companies. Founded in 1952, NTT has played a pivotal role in shaping Japan’s telecommunications infrastructure and has expanded its reach globally. The company provides a wide range of services, including fixed-line and mobile telecommunications, data centers, cloud computing, cybersecurity solutions, and system integration services.’
NTT’s global presence is extensive, with operations in more than 80 countries and regions around the world. Its subsidiaries and affiliates cover a broad spectrum of industries, from telecommunications and IT services to finance and healthcare. NTT’s dedication to creating a smarter, more connected world has led to its involvement in groundbreaking projects, such as the development of 5G networks, IoT solutions, and advancements in artificial intelligence.
NTT Recruitment 2023 Details :
Company Name: NTT
Website: https://www.global.ntt/
Job Position:- Service Desk Analyst
Job Category : Service Delivery And Client Success
Qualifications:- B.E/ B.Tech or Diploma
Batch:- 2021/2022/2023
Job Location:- Bangalore, India
Job Type: Full-time
Salary Package:- As per Company Standards
Last Date:- ASAP
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NTT Recruitment 2023 Eligibility Criteria :
Academic Qualifications and Certifications:
- General Qualification in Technology (Technical Diploma) or equivalent
- India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
Required Experience:
- A moderate number of years work experience
- Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred
Knowledge, Skills, and Attributes:
- Ability to work under guidance
- Ambitious self-starter
- Ability to use sound judgment to escalate an issue to a higher level
- Methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Demonstrates the attributes of professionals
- Excellent attention to detail and client focussed
- Strong and effective verbal and written communication skills
- Ability to work in 24X7 shift structure, based on a defined roster
The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.
Key Roles and Responsibilities:
- Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
- Uses MS product and process knowledge along with discretion to respond to tickets
- Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
- Provide timely updates to clients, when requested, on any pending requests or tickets.
- Work closely with resolver groups, and other functions, to ensure timely updates are sent to the client
- Produce breach and aging reports for tickets opened by the service desk
- Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement
How to Apply for NTT Off Campus Recruitment 2023 ?
Interested and Eligible candidates can apply for NTT Recruitment 2023 online by the following link as soon as possible before Last Date.
Apply Link :- Click here To Apply
NTT Recruitment 2023 – Frequently Asked Questions
How to apply for NTT Recruitment 2023?
To apply for the NTT Recruitment 2023, you have to check the official site of NTT or https://fresherscamp.com/
Does FreshersCamp.com provide NTT Recruitment 2023?
Yes, FreshersCamp.com provides NTT Recruitment 2023 Alerts continuously.
What is the NTT Selection Process?
Aptitude Test, Technical & Interview Rounds.
