ICE Mortgage Technology Recruitment: ICE Mortgage Technology schedule to hire for the role of Technical Support Analyst (Freshers) 2021. If you have Fresher or 1 year experience and a Bachelor Degree, you may apply for the post. The location of the job is Chennai. The detailed eligibility criteria and application process are given below.
ICE Mortgage Technology, a part of Intercontinental Exchange, Inc. (NYSE: ICE), combines the innovation and expertise of Ellie Mae, Simplifile and MERS to automate the entire mortgage process from consumer engagement through loan registration and every step and task in between. ICE Mortgage Technology is the leading cloud-based loan origination platform provider for the mortgage industry with solutions that enable lenders to originate more loans, lower origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency.
ICE Mortgage Technology Recruitment:
Company Name:-Â ICE Mortgage Technology
Job Position:- Technical Support Analyst (Freshers)
Job Location:- Pune, India
Salary Package:- As per Company Standards
Job Schedule:- Full Time
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Job Category:- Customer Support – Technical Analyst
Qualifications & Skills Required:-
- Fresher or 1 year experience and a Bachelor Degree or equivalent with excellent Communication skills; Fair; Trustworthy.
- Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate.
- Listens attentively; Adapts communication style to the audience and setting;
- Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence.
- Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer.
Job Description:-
- The Customer Support Analyst acts as a support resource to our customer base utilizing Ellie Mae products, services, platform technologies, and workflows.
- The Customer Support Analyst endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with Ellie Mae product and services within their business.
Key Responsibilities:-
- Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Ellie Mae software solutions.
- Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month’s tenure in the role while maintaining a satisfactory level of customer satisfaction.
- Support and drive service level attainment to departmental standards.
- Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards.
- Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure.
- Understand and follow company and departmental guidelines and policies for customer interaction/customer service.
- Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.
- Manage customer interactions as set forth by department policy and procedure.
- Adhere to schedule as set forth by management. ï‚· Manage case backlog to departmental standards.
- Thoroughly and accurately document details of all customer interactions in appropriate case management system.
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ICE Mortgage Technology Off-Campus Hiring 2021Â Application Process:-
All candidates who wish to apply for the ICE Mortgage Technology Recruitment 2021, they may apply for this post by clicking on this link:
Apply Link:Â Click Here
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