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IBM India Careers | Intern | Hyderabad Job Vacancy

February 19, 2021

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IBM India Careers: IBM India schedule to hire Intern for 2021. The location of the job is Hyderabad for IBM India off campus drive 2021. Freshers can also apply. The detailed eligibility criteria and IBM India recruitment process are given below.

International Business Machines Corporation is an American multinational technology and consulting company headquartered in Armonk, New York, with more than 350,000 employees serving clients in 170 countries.

IBM India Careers:

Company: IBM India

Website: www.ibm.com

Positions: Intern

Experience: Freshers

Salary: Best In Industry

Job Location: Hyderabad

Job Description:

Provide solutions to customer inquiries related to questions and issues related to the use of IBM Watson Health’s products. Utilize a SalesForce customer relationship management system, telephone and email to communicate with the customer to provide accurate and timely issue resolution. Apply standard operating procedures to customer interactions and interaction with the SalesForce system.

Responsibilities:

Provide satisfactory customer service by ensuring the quality and level of support meets the customers’ and IBM Watson Health’s expectations.
Assume responsibility for customer tickets; communicate status and expectations and escalate as needed to meet service level agreements.
Accurately document all support activity in the tracking system in a timely manner.
Build collaborative relationships with colleagues.

Required Technical and Professional Expertise:

Exposure to customer support activities with sensitivity to customer needs and expectations.
Interpersonal and communication skills, both verbal and written.
Experience in problem-solving skills with attention to detail required.
Initiative and ability to plan and prioritize work efficiently, multi-task, and work well with receiving feedback and direction.
Ability to work within well-defined processes and collaborate with others.
Ability to work well with others in a very team-oriented environment.
Proficiency in Microsoft Windows, Microsoft Office and expertise with web-based applications is preferred.

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Preferred Technical and Professional Expertise:

Knowledge of design, develop & maintain Chatbots
Programming exposure like Python, R, Scala and Go
Proven quick learner in technical domains
Open minded and willing to take challenges
Well organized and have structure thinking
Excellent time management skills and the ability to prioritize work tasks
Ability to work in 24/7 environment and rotation shifts
Any science graduate or undergraduate with basic understanding of Customer Support
Exposure of Healthcare Industry Knowledge (Preferred)

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