HSBC Off Campus Drive 2024 : HSBCÂ is One of the best opportunity for Jobseekers who want to get their Career in IT Sector. And HSBC is hiring 2023, 2022 Batch Experienced of Bachelor’s degree for Premier Service Manager Roles. For better Understanding to the Jobseekers about HSBC Recruitment 2024. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for HSBC Off Campus Drive 2024, and the Registration Process for HSBC Hiring 2024 in this post below.
Therefore, All the Job Applicants who are not Aware about HSBC Off campus Hiring 2024 information can easily check the Complete details in this Job Post.
About Company :Â HSBC Holdings plc is a British universal bank and financial services group headquartered in London, England, with historical and business links to East Asia and a multinational footprint. It is the largest Europe-based bank by total assets, ahead of BNP Paribas, with US$2.919 trillion as of December 2023.
HSBC Off Campus Drive 2024 Details :
Company:Â HSBC
Company Website:Â https://www.hsbc.co.in/
Positions:Â Premier Service Manager
Qualification: Bachelor’s degree
Experience:Â 2 years
Salary: Best in Industry
Job Location: New Delhi
Last Date: ASAP
HSBC Off Campus Drive 2024 Eligibility Criteria :
- Minimum Bachelor’s degree / Graduation with 2 years of experience
- Holistic understanding of the Branch Operations and Processes of the bank
- Sound understanding of the company’s customer service requirements
Role Dimensions
- Has exceptional and updated knowledge of Banking products, systems and processes.
- Is well organized and depicts professional image
- Displays extra-ordinary Business focus and customer orientation and provides exemplary service
- Is self-motivated and has the drive to overachieve on goals and targets set out
- Displays close bonding with immediate team members and skillful association with support group colleagues
Major Challenges
- Provide high quality support to PRMs
- Build extensive knowledge of HSBC systems and procedures in order to handle client needs
- Proactively help HSBC identify opportunity to improve process efficiencies
- Sensitively redirect clients to the most effective and efficient channel
- Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently
- Ensure the client consistently receives a professional premium service which exceeds their expectations at all times
- Maintain high standards of control and operational practices in line with HSBC’s expectations
- Ensuring the highest standards of customer service in terms of timeliness and customer experience.
- Enhancing customer confidence in the bank’s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role.
- given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition.
- Another key challenge is to be able to provide superior service to all walk in customers as per guidelines
Principal Responsibilities
- Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients
- Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity
- Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact
- Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Â
Clients/Stakeholders
- Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions.
- Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools
- Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact
- Maintains a basic understanding and technical knowledge of relevant products and services
- Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up
- Manager the Premier desk (including required contact activity) in the absence of PRM.
- Assist the PRM in organizing events as and when required.
- Refer the attrition cases to PRM immediately
- Coordinate with cross functional teams to manage Premier TAT / customer expectations
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How to Apply for HSBCÂ Recruitment 2024?
All Interested and Eligible candidates can apply for HSBCÂ off campus drive 2024 in online ASAP.
To Apply :-Â Click Here To Apply
HSBC Recruitment 2024 – Frequently Asked Questions
How to apply for HSBC Recruitment 2024 ?
To apply for the HSBC Off Campus Drive 2024 , you have to check the official site of HSBC or https://fresherscamp.com/
Does Fresherscamp.com provide HSBC Recruitment 2024?
Yes, FreshersCamp.com provides HSBC Off Campus Drive 2024 Alerts continuously.
What is the HSBCÂ Selection Process?
Aptitude Test, Technical & Interview Rounds.
