Consilio Off Campus Recruitment 2023 : Consilio Off Campus has announced the position of IT Support. It is One of the best opportunities for freshers or as well as experienced Jobseekers who want to get their Career in IT Sector. Any BE/ B.Tech/ B.Sc from any stream Degree holder candidates can easily apply for this job role. For more information regarding Consilio Recruitment 2023. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for Consilio Off Campus Drive 2023, and the Registration Process for Consilio Recruitment 2023 in this post below.
Therefore, All the Job Applicants who are not Aware about Consilio Off campus Recruitment 2023 information can easily check the Complete details in this Job Candidates can apply before the specified deadline.Candidates can also check the complete Job role and Job description from the official website of Consilio @ www.consilio.com or our website fresherscamp.com.
About Company :-
Consilio is a global leader in eDiscovery, document review, risk management, and legal consulting services. The company supports multinational law firms and corporations using innovative software, cost-effective managed services and deep legal and regulatory industry expertise. Consilio has extensive experience in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, contracts management, legal analytics, paper discovery and digital printing, as well as legal recruiting and placement. Consilio and its global family of companies, Advanced Discovery, Altep, Millnet Document Services and Legal Placements Inc., employ leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. ISO 27001:2013 certified, the company operates offices, document review facilities and data centers across Europe, Asia, and North America.
Consilio Off Campus Recruitment 2023 | More Details
Company Name:- Consilio
Website:- www.consilio.com
Job Position:- IT Support
Qualification:- BE/ B.Tech/ B.Sc
Batch:- 2023 passout
Job Location:- Bangalore
Salary Package:- As per Company Standards
Last Date:- ASAP
Job Description:
Overview
IT Support Supervisors are responsible for ensuring that the IT Support team is providing the highest level of customer support to our clients. IT Support Supervisors act as primary escalation points for their direct reports (IT Support Specialists) and customers. They also work on our most complicated and challenging tickets often involve multi-team collaboration and overall workflow changes. On a daily basis, they will be responsible for managing the queue and ensuring that SLAs are being met in a timely manner by the team.
Responsibilities
- On-call availability for escalations (all) and shift schedule updates from their direct reports.
- Ensure tickets are being responded to, status updates are being sent to requestors and issue reports resolved within specified service level agreements (SLAs).
- Reviewing and coaching (whenever necessary) team members on the quality of their communication and execution of their troubleshooting/resolutions.
- Review/approve time and PTO requests (incl. secondary coverage planning) for direct reports.
- Review and ensure direct reports are meeting weekly time entry utilization requirements.
- Ensure the team are documenting each customer support issue and resolution thoroughly in our ticketing system.
- Work with IT Support Manager to identify inefficiencies or process enhancements to improve our workflow.
- Represent L1 by attending multi-department/team meetings discussing system and workflow changes.
- Provide multi-channel support to end users (phone/email).
- Publish and maintain internal knowledge base articles.
- Perform screen sharing sessions with end users to diagnose/troubleshoot complex issues.
- Assist with candidate selection during the interview process.
- Conduct training for new hires and act as mentor to less experienced members of the team.
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Qualifications
- Associate degree or higher (any field).
Tenure Requirements:
- At least 6 months experience as a L1 IT Support Specialist.
Certification Requirements:
- Relativity Review Management Specialist (RRMS) preferred.
Skill Requirements:
- Highly logical and excellent problem-solving skills.
- Attention to detail and ability to multi-task.
- Ability to communicate troubleshooting and/or resolution steps in a clear and concise manner.
- Ability to work collaboratively with other teams to achieve client satisfaction.
- Strong typing proficiency an absolute must.
Software Requirements:
- Intermediate to advanced Active Directory and Citrix experience.
- Proficiency installing and troubleshooting Windows operating system and Microsoft Office.
CONSILIO’S TRUE NORTH VALUES
- EXCELLENCE
We strive to make every client our advocate - PASSION
We DO because we CARE - COLLABORATION
We win together through teamwork and communication - AGILITY
We flex, adapt and embrace change - PEOPLE
We value, respect and invest in our teammates - VISION
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
How to apply for Consilio Off Campus Recruitment 2023
Interested and eligible candidates can apply in Consilio Off campus Recruitment 2023 for the post of IT Support. We have provided the link below.
Apply Now:- Click here to apply
For more job details:- Click here
Consilio Off Campus Recruitment 2023 – Frequently Asked Questions
How to apply for Consilio campus Recruitment 2023?
To apply for the Consilio off campus Recruitment 2023, you have to check the official site of Consilio or Fresherscamp.com.
Does Fresherscamp.com provide Consilio off campus Recruitment 2023 Alerts?
Yes, Fresherscamp.com provides Consilio Off campus Recruitment 2023 Alerts continuously.
What is the Consilio Off campus Recruitment Selection Process?
Aptitudes Test, Technical & Interview Rounds.
