Amdocs Recruitment 2020: Amdocs schedule to hire Technical & Business Operations Agent 2020. If you have Bachelor’s degree in Science/IT/Computer Science or equivalent, you may apply for the post. The location of the job is Pune. The detailed eligibility criteria and application process are given below.
About the Company: Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
Amdocs Recruitment 2020:
Company Name: Amdocs
Company Website: www.amdocs.com
Job Position:- Technical & Business Operations Agent
Job Location:- Pune
Salary :- As per The Company Standards
Job Posted Date :-Dec 1st , 2020
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All you need is…
- Recent graduates; experience is an added value
- Experience with the ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
- 1.5 years to 2 Years of experience. Not more than 3 years
- Shift: US Shift
- Backoffice requirement.
- Order fulfilling background, tickets, insurance, banking
- Non-Technical / Semi-Technical
- 6-8 weeks training
- People with chatting and semi calling background.
- Same agents might take 10 calls a day
- Good Communication skills
Benefits :- Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
Job Description & Responsibilities:-
- You will serve as the first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
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In one sentence:-
Serve as first point of contact for incidents and service requests from end-users
Amdocs is an equal opportunity employer. The company welcomes applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
Amdocs Recruitment Drive 2020 Application Process:-
All candidates who wish to apply for the Amdocs Recruitment 2020, they may apply for the job post for this position by clicking on the link provided below
Apply Link: Click here
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