CACTUS Off Campus Drive 2024 : Hiring for Freshers as Associate | Apply Now

CACTUS Off Campus Drive 2024 : CACTUS Off Campus 2024 Drive is One of the best opportunity for Jobseekers who want to get their Career in IT Sector. And CACTUS is hiring 2024, 2023 Batch Freshers of bachelor’s degree for Multiple Roles. For better Understanding to the Jobseekers about CACTUS Recruitment 2024. We have provided the Eligibility Criteria, Selection Process, Required skills, Documents Required for CACTUS Off Campus Drive 2024, and the Registration Process for CACTUS Hiring 2024 in this post below.

Therefore, All the Job Applicants who are not Aware about CACTUS Off campus Hiring 2024 information can easily check the Complete details in this Job Post. Candidates can also check the complete Job role and Job description from the official website of CACTUS @www.CACTUS.com or our website fresherscamp.com.

About Company : CACTUS is a remote-first organisation and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events (When the position does not require travel to home office/client site). However, given the business requirements of this role, you are expected to frequently travel to our Mumbai office/location office (For positions which require travel to office/client site).

CACTUS Off Campus Drive 2024 Details :

Company: CACTUS

Company Website: https://cactusglobal.com/

Positions: Associate

Qualification: bachelor’s degree

Experience: Freshers

Salary: Best in Industry

Job Location: Across India

Last Date: ASAP

CACTUS Off Campus Drive 2024 Eligibility Criteria :

• A bachelor’s degree or higher in a relevant field.
• Excellent written and spoken communication skills; proficiency in English is mandatory, and knowledge of additional languages is a plus.
• A strong customer-centric mindset with the ability to retain customers for life.
• A collaborative spirit with the capability to work seamlessly across teams and functions to resolve complex situations.

Awards and Recognition:

• Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
• Recognised as ‘Employers of the Future’ two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
• Recognised as One of India’s Top 100 best Workplaces for Women by Great Place To Work® in 2022
• Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022
• Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
• Emerged as one of India’s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
• Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Work® Institute in 2017

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Responsibilities: Are you passionate about transforming customer experiences and ensuring satisfaction? Join Editage, the world’s leading academic publication solutions partner, as an Associate/Senior Associate in our Quality team! With over 18 years of expertise in the field, we are seeking dedicated individuals ready to resolve client feedback and enhance customer delight. Following are the key responsibilities of the role: 

• Client Feedback Resolution: Take ownership of client concerns by understanding the issues and sentiments involved. Your goal will be to satisfactorily resolve feedback, ensuring clients do not face similar issues in the future.
• Transforming Client Experiences: Convert client dissatisfaction into delight through effective communication and problem-solving skills.
• Complex Situation Management: Handle challenging client interactions with perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively with both external and internal clients.
• Process Understanding: Gain a comprehensive understanding of internal delivery processes across various services, teams, and markets. Take necessary steps to ensure that future assignments for complaining clients meet our Quality standards.
• Continuous Improvement: Work towards enhancing the feedback management and resolution process in all aspects, including quality, speed, and efficiency of the resolutions provided to clients.
• Timely Resolution: Achieve turnaround time (TAT) for resolutions and provide insights for enhancing current services. Validate new concepts suggested by clients and share insights about client behavior and market trends.
• Stakeholder Coordination: Actively coordinate with internal stakeholders to ensure that clients receive satisfactory resolutions to their concerns on the same day. Timely action and follow-ups for urgent escalations are crucial.
• CSAT Maintenance: Drive and maintain Customer Satisfaction (CSAT) scores as per Service Level Agreements (SLAs) through various touchpoints while engaging with clients. Redefine the customer journey and experience for all interactions, including complaints, queries, and requests.
• Process Improvement Insights: Share insights with your manager and teammates as soon as you identify gaps in processes, along with suggestions for improvement.

How to Apply for CACTUS Recruitment 2024?

All Interested and Eligible candidates can apply for CACTUS off campus drive 2024 by using below registration link as soon as possible before the last date. Candidates assure to check complete Eligibility Criteria before Applying for the post.

Apply Link :- Click Here To Apply

CACTUS Recruitment 2024 – Frequently Asked Questions

How to apply for CACTUS Recruitment 2024 ?

To apply for the CACTUS Off Campus Drive 2024 , you have to check the official site of CACTUS or https://fresherscamp.com/

Does Fresherscamp.com provide CACTUS Recruitment 2024?

Yes, FreshersCamp.com provides CACTUS Off Campus Jobs 2024 Alerts continuously.

What is the CACTUS Selection Process?

Aptitude Test, Technical & Interview Rounds.